SUCCESS STORIES

HOW CAPCO CRAFTED A CLOUD JOURNEY STRATEGY FOR POSTFINANCE

As a cross-functional team and with the focus on business benefits, Capco and PostFinance defined the desired target picture based on state-of-the-art cloud architectures, security considerations and relevant aspects from the legal/compliance perspective.
HOW CAPCO SUPPORTED POSTFINANCE WITH A NEW MOBILE RETAIL BANKING APP

Being the first financial service provider to launch a mobile banking app in Switzerland back in 2010, PostFinance is not stopping there and constantly improves their mobile services. See how Capco supported in this endeavour and how an agile approach led to a successful market launch.
How Capco launched a new business for NatWest: Mettle

Capco partnered with Natwest to create a new breed of bank for businesses, Mettle, which is targeted at helping small and medium-sized businesses. Today, Mettle is live, with thousands of customers offering a service that goes beyond just banking - find out how in our case study.
How We Built A Digital Bank For Millennials

A major South American bank engaged Capco to launch a new digital bank aimed at its next target segment of customers. Capco managed the end-to-end consulting and delivery of the digital bank from system integration services, and enterprise platform development to testing, go-live readiness and post-go-live support.
How Capco Upgraded an Oil and Gas Company's Energy Platform

A large oil and gas company wanted to leverage the advancements in technology from the latest Allegro software. Capco was brought in to provide expert project management and technical expertise to oversee a smooth transition to Allegro Horizon within specific time and budgetary constraints.
How Capco Created An Educational Mobile App For 5-11 Year-Olds With MyBnk

In 2018, Capco began working with the charity MyBnk on developing Family Money Skills: an exciting and educational mobile app which encourages positive money-management habits for 5-11 year-olds.
How Capco Built A Successful CDO For A Tier One Global Bank

Capco partnered with a tier one global bank to undergo a complex, multi-year programme within the Chief Data Office (CDO) which sucessfully addressed regulatory requirements, evolving market competition and new business demands.
HOW CAPCO DEPLOYED A CENTRAL ANALYTICS FUNCTION TO RESPOND RAPIDLY TO COVID-19 BBL REPORTING

A tier one bank engaged Capco to build a central analytics function which can respond with agility to rapidly automate processes, alleviate reporting demands from Her Majesty's Treasury and provide analytics across the issuance process of Covid-19 Bounce Back Loans.
How Capco Designed An All-In-One Digital Insurance Solution

Capco’s Innovation Labs share how to achieve post-sale servicing within the life insurance industry by developing a mobile app prototype which provides policyholders with convenient access to their policy, its features, and their insurer.
How Capco Harnessed The Power Of Email Analytics

Emails are a critical element of internal and external business communications. Inefficiencies in tracking and management can be crippling to organizations. Combining data analytics and natural language processing (NLP), Capco were able to build a solution that would optimize processes and free up employees' capacity to work on more complex tasks.
HOW CAPCO ENHANCED THE UI/UX OF A FINANCIAL SERVICES TRADING APP

A UK-based investment company wanted to improve the design of their mobile application, a market-leading financial services trading solution. The client has a wide customer base, but the app had been receiving negative customer feedback. Capco’s UI and UX expertise were leveraged to successfully enhance the app’s look and feel.
HOW CAPCO HELPED A BANK MEET KYC REQUIREMENTS WITH MACHINE LEARNING

A tier one global investment and corporate bank reached out to Capco for help in reducing the cost of KYC and providing a better customer experience. Capco leveraged the power of machine learning to deliver multi-million pound cost savings.
HOW CAPCO TRANSFORMED THE WAY FUNDS ARE DELIVERED AT A TIER ONE ASSET MANAGER

Recently, Capco embarked on an 18-month partnership journey with the product delivery function of a tier one asset manager to help them achieve greater scalability and business agility.
How Capco Designed The Enterprise Customer Experience Strategy For A Canadian Insurance Carrier

Capco and a Canadian composite insurance carrier partnered together to redefine their business model transitioning from traditionally transactional-led advice to a holistic-led advice approach, enabled by a broader product offering and omni-channel capabilities.
How NEOS’ Data Lake Implementation Improved Operational Agility While Reducing Costs

This engagement was a multi-year effort to increase operational excellence, reduce overall costs, and improve operational agility for the investment division of a global insurance company.
HOW CAPCO PROPELLED A COMMERCIAL BANK'S RE-PLATFORMING PROJECT INTO PRODUCTION

A global commercial bank sought a partner to evaluate its current product suite and processes, recommend product management and distribution enhancements to move towards a modern, omnichannel, digital delivery strategy achieved via custom agile project management techniques.

consulting

How Capco future-proofed the credit product management for a major European insurer

Capco partnered with a major European insurer to conduct a comprehensive as-is analysis of the credit product management area to help understand content-related tasks. In addition, we developed solution options for an organizational restructuring of the credit center and finance processing.
How Capco future-proofed process management at a major German insurance company

Capco partnered with one of Germany’s largest insurers to optimize their IT infrastructure. Over 14 weeks, we restructured their process map, standardized models, and implemented best practices for their BPM tool, ensuring future-proof and efficient process management.
How Capco supported the design of an instant payment solution for a Swiss payment provider

Capco helped a Swiss payment provider design an instant payment solution to meet Swiss National Bank's new requirements. Capco's expertise in solution design, vendor selection, and AI-based compliance ensured a competitive and efficient centralized payment processing system.
HOW CAPCO SUPPORTED A LEADING SWISS PRIVATE BANK IN IMPLEMENTING A GLOBAL AML TRANSACTION MONITORING OPERATING MODEL AND SYSTEM

Given the regulatory significance of mitigating exposure to financial crime, the client embarked on a journey to re-calibrate their approach to transaction monitoring. Capco supported the client in this endeavour over the course of 18 months, facilitating three global rollouts for Switzerland, Europe, and Asia.
HOW CAPCO IS DELIVERING THE LAUNCH OF A DIGITAL DE NOVO RETAIL BANK

Capco was the strategic partner and system integrator for a de novo digital retail bank as it prepared for a 2023 launch. Capco assisted the bank in end-to-end delivery from designing their Target Operating Model to Bank Launch Readiness.
CAPCO TEAM DESIGNS AN AGILE ROADMAP AND TRAINS OVER 50 TEAM MEMBERS FOR A LIFE AND ANNUITY CARRIER

Capco was engaged to support an Agile culture change and provide thought leadership to enable Agile business adoption. Alongside the client's Enterprise Program Management Office team, we defined and documented the target state "Agile Delivery" framework.
LEADING LIFE INSURANCE CARRIER BUILDS ECOSYSTEM TO SUPPORT GROWTH OF SIMPLIFIED ISSUE LIFE INSURANCE

Capco partnered with a leading life insurance carrier to facilitate the planning, design, and delivery of an ecosystem that will enable growth of simplified issue products.
HOW CAPCO HELPED A REGIONAL CREDIT UNION WITH A GROWTH STRATEGY

With products that lagged the market and cumbersome internal delivery capabilities, a regional credit union sought to reverse the course of its sub-par growth. Capco was engaged to create a growth strategy and associated roadmap for the credit union's credit card and personal lending business.
CAPCO INCREASED PROFITABILITY AND ENHANCED CUSTOMER EXPERIENCE FOR GLOBAL LIFE INSURER

Capco provided thought leadership to define requirements, design future state processes, and construct a structured, holistic approach to deliver a client’s profitability objectives and increase the agent and customer experience.
HOW CAPCO STREAMLINED PROGRAM MANAGEMENT STRUCTURE FOR INSURER

An insurer sought to launch a new distribution model to enable the sale of individual annuities through third-party distribution. The client recognized the need for a consulting partner, Capco, to provide a cohesive program management structure.
HOW CAPCO REDUCED CYCLE TIMES BY 50% FOR A MULTI-LINE INSURANCE COMPANY

Insurance provider decreases annuity new business cycle time, The insurance provider engaged Capco to improve the agent and customer experience by reducing cycle times and review touchpoints for new business.
HOW CAPCO HELPED MULTI-NATIONAL INSURER SOAR TO 8X GROWTH

How Capco Helped Multi-National Insurer Soar to 8x Growth, Client purchased renewal rights and needed help organizing the transition in less than 6 months to ensure growth and profitability.
HOW CAPCO REVAMPED QUOTE AND PROPOSAL PROCESS FOR MULTI-LINE INSURER

Multi-Line Insurer Revamps Quote and Proposal Process, Capco's client wanted to enable field quoting of cases (with controlled underwriting) and free up underwriting capacity for complex quotes.
HOW CAPCO BUILT A TPA BLUEPRINT FOR AN INSURANCE COMPANY

How Capco Built a TPA Blueprint for an Insurance Company, Capco led a Third-Party Administration (TPA) Blueprint and Roadmap effort tied to the White Labeling of Annuity products.
HOW CAPCO HELPED INSURER MOBILIZE TEAM OF CASE MANAGERS TO IMPROVE AGENT EXPERIENCE

Insurer mobilizes case managers to improve agent experience, The insurance client was tasked to improve communication and the level of service provided to the client’s career agents.
HOW CAPCO PARTNERED WITH MULTINATIONAL INSURER TO LEVERAGE HYBRID AGILE SALESFORCE DELIVERY

Multinational insurer leverages hybrid agile salesforce delivery, A leading multi-national insurance company engaged with a high-cost development partner for a Salesforce project which was behind schedule.
HOW CAPCO SUPPORTED A GERMAN LANDESBANK IN INTRODUCING PROJECT BONDS INTO THE PROJECT FINANCE PORTFOLIO

Our client, a German Landesbank, wanted to add project bonds to their structured finance portfolio to provide complementary financing opportunities for project companies in industries such as renewable energy. Read this success story and learn how Capco joined the bank’s Market Strategy team to support the conceptualization and operationalization as well as the new product process.
HOW CAPCO SUPPORTED THE OFFSHORING OF DATA ACTIVITIES FOR A MAJOR SWISS PRIVATE BANK

By defining a risk-compliant IT framework for secure access and coding in the master data environment, establishing a dedicated operating model with predefined roles and responsibilities, and providing training for the FTEs, Capco supported a Swiss multinational private bank in its relocation activities to a European offshore location.
HOW CAPCO SUPPORTED A TIER ONE BRAZILIAN BANK WITH HYBRID IT ARCHITECTURE

A tier one bank faced frequent outages in a recently launched mobile internet banking solution. Capco was called to perform a deep dive eight-week architecture assessment to map, identify, and prioritize improvement opportunities and to guide them in the required steps towards a more resilient and scalable solution.
HOW CAPCO CREATED A CRO DASHBOARD FOR ALTERNATIVE INVESTMENTS INCORPORATING ESG RISKS

Our client, an Asset Management arm of a global universal bank, identified several projects to support their ambition to be a leader on ESG responsible investment. Learn more about how Capco supported this effort by implementing a CRO dashboard for alternative investments.
How Capco Optimized The Client Base Of A Tier One Bank To Deliver Real $ Benefits

In a backdrop of cost reduction, ongoing remediation and a continued expectation of revenue growth, a tier one bank engaged Capco to identify customers that were no longer commercially viable for the business to help realize cost benefits through a reduced renewal book and remediation effort.
how Capco supported a local Malaysian bank's end-to-end KYC processes

Capco Malaysia helped to establish efficient management of end-to-end know your customer (KYC) outreach with a local Malaysian bank. Capco initiated the project with a core team of KYC mobilisation experts to draft KYC remediation 'as-is' process documents and then perform gap analysis to identify how industry compliance standards can be met.
HOW CAPCO DEFINED A MULTI-YEAR CAPITAL MARKETS PRODUCT EXPANSION STRATEGY

A regional market leader engaged Capco to help assess and bolster their current portfolio of capital markets product offerings. The client wanted to expand into product areas that would enable growth over a four-year execution period, align with both their financial and non-financial goals, and close product gaps against competitors.
How Capco Partnered With A Tier One Bank To Create A Flexible, Scalable Offshore Change Delivery Capability

A tier one global bank was seeking a global change delivery partner that could provide a flexible change management model to help them realize material cost savings, primarily through the creation of a sizeable offshore change delivery capability.
How Capco Supported An Investment Bank With The End-To-End Implementation Of The FRTB

Capco became a strategy and implementation partner to a global tier one bank in order to implement compliance for mandatory FRTB (Fundamental Review of the Trading Book) standards and internal model enhancements within regulatory deadlines.
How Capco Helped Transform A Global Insurance Organization In Malaysia

A global insurance organization was looking to expand their transformation center in Malaysia and reached out to Capco to help 50+ employees adopt an Agile approach and support their transformation initiatives.
HOW CAPCO PROVIDES MULTI-YEAR BUSINESS TRANSFORMATION SERVICES & SOLUTIONS

Capco is proud to partner with an esteemed tier one global bank, establishing a multi-year, multi-dimensional, full-time engagement. Our partnership provides the bank’s global markets securities services, wholesale, and investment banking divisions with access to innovative transformation service driving value across regulatory, digital, and cost reduction dimensions, on a global basis.
How Capco Set Up, Mobilized And Now Runs A Global Insurer’s Largest Regulatory Change Program

Our client, a major international composite insurer, required a team to manage the IFRS17 program, and create a central governance model and structure enabling and supporting the delivery of the new reporting standard for 2023.

technology

Refactoring di un applicativo per una banca Tier 1

Utilizzando lo strumento automatizzato di Capco, una banca di primo livello ha effettuato con successo il refactoring delle proprie applicazioni monolitiche in microservizi per oltre 20 servizi aziendali, creando un approccio standardizzato per le iniziative future e riducendo la fase di pianificazione a tre settimane.
HOW CAPCO AUTOMATED LEGACY APPLICATIONS REFACTORING FOR A TIER 1 BANK

Using Capco’s automated tool, a Tier 1 bank successfully refactored their monolithic applications into microservices, creating a standardized approach for future initiatives and reducing the planning phase to 3 weeks. This enabled cloud migration and accelerated digital transformation.
HOW CAPCO CRAFTED A DATA LOSS PREVENTION STRATEGY FOR A US-BASED LIFE & ANNUITY COMPANY

Capco created a scalable, adaptable Data Loss Prevention (DLP) program for a US-Based Life & Annuity company that secures the sensitive data of their policy holders as well as the business to both prevent data breaches and achieve regulatory compliance.
HOW CAPCO SUCCESSFULLY SUPPORTED A CENTRAL EUROPEAN BANK TO ACCOMPLISH A MUREX UPGRADE .52

A leading Central European bank hired our team to upgrade their MX.3 release to help modernize their application system and pave the way for replacing Office-based workarounds with core system solutions. Our team successfully completed the project, enabling the bank to optimize their operations.
HOW CAPCO SUPPORTED A GERMAN LANDESBANK WITH THE INTEGRATION OF REFINITIV ET (A FX ELECTRONIC TRADING PLATFORM)

Learn how Capco supported one of the largest commercial banks in Germany to optimize their FX trades dealership capabilities.
HOW CAPCO IMPLEMENTED MUREX MX.3 AT A REGIONAL STATE BANK

In a three-year programme, Capco supported the client in upgrading their Murex platform from MxG2000 to MX.3. This upgrade was the first step towards simplifying and consolidating the IT landscape across the client’s different operational areas
HOW CAPCO INTRODUCED A COLLATERAL MANAGEMENT SYSTEM AT A LEADING GERMAN BANK.

Our client, a leading German bank, wanted to replace their standalone legacy collateral management system. With Murex chosen as a strategic capital markets target system, Capco supported the bank throughout the complete project lifecycle.
HOW CAPCO IMPLEMENTED A SUCCESSFUL MUREX RELEASE UPGRADE AT A LEADING GERMAN BANK

In a tremendous shift, Interbank Offered Rates are expected to be replaced by Risk-Free-Rates. A leading German bank therefore needed to perform an MX.3 release upgrade to modernize the application system to be ready to support this transition. See how Capco ensured this implementation in three phases.
How Capco Developed A Custom Application Providing Secure Access To SCADA Data

Recently, access to SCADA data and control systems has become more and more restrictive due to organizational cybersecurity programs. As a result, specific users can only access control systems from within a control room, or remotely via multiple of layers of authentication making it difficult for other users, executives, field technicians, gas supply analysts and planning analysts to access SCADA data needed for critical business operations.
How Capco Enhanced Arden Insurance Services’ Core System Performance

Arden Insurance Services is a small to mid-sized managing general agency (MGA) focusing on commercial property insurance underwritten by their insurer partners. Arden continues to experience double-digit growth, and their current IT environment was not in alignment with their growth expectations.
How Capco Supported The Design And Build Of A Wealth Management Platform

In 2018, a market leading wealth manager approached Capco to support the design and build of an industry leading sales execution and booking platform to support an ambitious business growth plan. The new platform would allow the client to offer new, differentiated and market-leading services to their customers.
How Capco Helped Integrate Two Global Brokers Post-Merger

A global broker acquired a broker of a similar size in a deal valued at over £1 billion. Core to the acquisition was the realization of run-rate synergies and optimizing trading platforms. Capco partnered with the client and utilised post-merger integration capabilities to deliver end-to-end integration at group level and within individual functions.
How Capco Implemented MX.3 At A Top Regional Bank

MX.3 is an award-winning software which provides services across trading, hedging, funding and risk management to name but a few. Installing the software can be problematic however, Capco leveraged it's extensive experience utilising Murex experts and agile ways of working to implement the software across the bank successfully.
HOW CAPCO EVOLVED SMARTSOURCING TO ACCELERATE WORKFORCE TRANSFORMATION AND GENERATE IMMEDIATE COST SAVINGS

Capco used its unique Smartsourcing approach to outline a function-value-alignment resourcing model which improved fungibility of resources and optimized operations resulting in 15-30% monthly cost savings.
How Capco Helped An Investment Bank Leverage Real-Time Trading Flow Tools

Capco partnered with a leading investment bank within the US to develop a suite of bespoke trading flow dashboards which provided real-time data visualizations and consolidated multiple data sources into one unified source. This led to the bank’s front office traders being able to realize significant benefits in their day-to-day operations.
How Capco Salvaged a Troubled Pipeline and Terminal Accounting System Implementation

A large operator of common carrier pipelines and terminals attempted to improve customer service by implementing a packaged application for invoice generation and inventory management. After choosing a package, the operator began an implementation project with the software company’s professional services team.

HOW CAPCO IMPLEMENTED MUREX MX.3 AT A REGIONAL STATE BANK

In a three-year programme, Capco supported the client in upgrading their Murex platform from MxG2000 to MX.3. This upgrade was the first step towards simplifying and consolidating the IT landscape across the client’s different operational areas
HOW CAPCO INTRODUCED AND OPTIMIZED NEW MUREX FUNCTIONALITY ON MX3 FOR AN EASTERN EUROPEAN BANK

Learn in this success story about how Capco implemented the Cancel of Events feature to boost the client's ROI in the recent Murex upgrade to MX.3.
HOW CAPCO SUPPORTED A GERMAN LANDESBANK WITH THE INTEGRATION OF REFINITIV ET (A FX ELECTRONIC TRADING PLATFORM)

Learn how Capco supported one of the largest commercial banks in Germany to optimize their FX trades dealership capabilities.
HOW CAPCO IMPLEMENTED A SUCCESSFUL MUREX RELEASE UPGRADE AT A LEADING GERMAN BANK

In a tremendous shift, Interbank Offered Rates are expected to be replaced by Risk-Free-Rates. A leading German bank therefore needed to perform an MX.3 release upgrade to modernize the application system to be ready to support this transition. See how Capco ensured this implementation in three phases.
WIE CAPCO ERFOLGREICH SAP HANA BEI EINER FÜHRENDEN DEUTSCHEN BANK EINFÜHRTE

SAPs modernstes Datenbankmanagementsystem HANA wurde bereits vor zehn Jahren vorgestellt, dennoch ist die neue Technologie bei deutschen Banken weiterhin kaum im Einsatz – auch aufgrund der nicht zu unterschätzenden Komplexität einer Umstellung. In einem Pilotprojekt hat eine große deutsche Bank nun erfolgreich SAP HANA für eine eigenentwickelte Software als neue Datenbanklösung eingeführt.
CAPCO IMPLEMENTIERT MX.3 FÜR EINE FÜHRENDE DEUTSCHE BANK - UND ERHÄLT BEST OF CONSULTING AUSZEICHNUNG 2020

2014 hat Capco mit einer der umfangreichsten MX.3-Installationen im Bankensektor begonnen: Der Kunde, eine der größten deutschen Banken, hatte vorher das Altsystem MxG2000 genutzt und benötigte ein Upgrade auf die neueste Software-Version MX.3.
How Capco Implemented MX.3 At A Top Regional Bank

MX.3 is an award-winning software which provides services across trading, hedging, funding and risk management to name but a few. Installing the software can be problematic however, Capco leveraged it's extensive experience utilising Murex experts and agile ways of working to implement the software across the bank successfully.
CAPCO IMPLEMENTIERT KONSOLIDIERTES VERWAHRSTELLENSYSTEM FÜR EINE FÜHRENDE DEUTSCHE BANK

Für den Kunden, eine der größten Banken Deutschlands, sollte ein neues, einheitliches und zukunftsorientiertes Verwahrstellensystem zur Betreuung der Verwahrstellenmandate von Kapitalverwaltungsgesellschaften eingeführt werden.
How Capco Enhanced Arden Insurance Services’ Core System Performance

Arden Insurance Services is a small to mid-sized managing general agency (MGA) focusing on commercial property insurance underwritten by their insurer partners. Arden continues to experience double-digit growth, and their current IT environment was not in alignment with their growth expectations.
How Capco Supported The Design And Build Of A Wealth Management Platform

In 2018, a market leading wealth manager approached Capco to support the design and build of an industry leading sales execution and booking platform to support an ambitious business growth plan. The new platform would allow the client to offer new, differentiated and market-leading services to their customers.
How Capco Helped Integrate Two Global Brokers Post-Merger

A global broker acquired a broker of a similar size in a deal valued at over £1 billion. Core to the acquisition was the realization of run-rate synergies and optimizing trading platforms. Capco partnered with the client and utilised post-merger integration capabilities to deliver end-to-end integration at group level and within individual functions.

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