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At Capco, we believe that everybody has a voice. We also believe in individuality. That’s why the content and opinions posted on this blog are representative of the individuals within our firm.

FILTER INSIGHTS

THE EVOLUTION FROM CONTACT CENTER TO A CUSTOMER EXPERIENCE CENTER

The evolution of the role of the contact center agent is quickly expanding from a troubleshooting role to a more complex advisory role. In order for this evolution to be successful, organizations need to make the right investments in technology to support their workforce and eliminate many manual tasks.
  • Maria de la Torre
  • 23 January 2020
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FIVE BEST PRACTICES TO SUCCEED WITH MODERN DELIVERY

Investing in a modern delivery culture offers financial institutions an immense opportunity to get and stay ahead of the curve in order to survive in today’s rapidly changing and competitive landscape. This new mindset and way of working allow FIs to modernize their workforce to embrace Gen Z while meeting modern customers’ ever-increasing expectations.
  • Daniel Hu
  • 22 January 2020
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MODERNISATION DES CORE BANKING PLATFORMS: PASSAGE OBLIGÉ POUR UNE VRAIE DIGITALISATION DES SERVICES BANCAIRES

Lisez notre point de vue traitant de la modernisation des systèmes Core Banking. On y aborde les bonnes pratiques à adopter et les erreurs à éviter pour réussir un programme de transformation éminemment complexe.
  • Sabir Abbaoui
  • 20 January 2020
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THE ADVENT OF NATURAL LANGUAGE-BASED TECHNOLOGIES IN DATA VISUALIZATION

There is a plethora of data that exists today, and even more, created daily. By 2020, it’s estimated that for every person on earth, 1.7 MB of data will be created every second [1]. With this exponential growth in volume, we have excessive information to process and analyze. Data visualization is the process of transforming data into a graphical form to understand patterns, trends and insights that would otherwise be difficult to establish. It makes complex data more understandable, accessible and usable.
 
  • Oksana Biens | Nathalie Ung
  • 20 January 2020
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ARE YOU CLOUD READY? PUBLIC CLOUD AND ITS RISK GOVERNANCE

Moving to the public cloud is a necessity that businesses will increasingly face for their core activities in years to come. While current approaches are mostly performed in a project-by-project fashion, a more thorough attitude to the management of the public cloud adoption becomes necessary. 
  • François Bourcier
  • 16 January 2020
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CLOUD COMPUTING: DARKER SKIES AHEAD?

Cloud computing is here to stay. One factor that is impacting the cloud landscape is concentration risk. Read our latest blog from Capco Canada Partner John Ingold, to learn how to address these risks going forward. 
  • John Ingold and Michael Moerman
  • 16 January 2020
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UP IN SMOKE: DEBUNKING FOUR MYTHS ABOUT CANNABIS BANKING

Cannabis banking is coming, and the industry needs trusted banks and advisors for sophisticated banking needs. Our latest article helps to debunk four common myths about cannabis banking to help you better understand the nuances of entering the space. 
  • So Jene Kim, Olivia Markbreiter, Will Davis and Vivek Patel
  • 15 January 2020
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2020 PREDICTIONS FOR THE RETAIL ENERGY INDUSTRY

2019 was quite a year for the retail energy industry.  We saw and lived through the incredible prices in the Electric Reliability Council of Texas (ERCOT) in August, saw the impact that systematic/data errors can have on the industry, and continued to watch companies enter the market with new and unique products. As 2019 has now ended, here are a few of my thoughts on what may be in store for the industry in 2020.  
  • Jonathan Clites
  • 14 January 2020
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ASSISTED DIGITAL FOR ASSISTED CHANNELS

Despite banks investing heavily in enabling a modern customer experience through self-service channels, the same cannot be said for investment in assisted channels. Capco believes that there’s potential to unlock significant value in these assisted channels. This involves leveraging the platforms and patterns that banks built for digital self-service customers and further augmenting them by developing additional internal capabilities.
  • Indranil Mukherjee
  • 09 January 2020
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DIGITAL TRANSFORMATION

Digital Transformation can be a misnomer. Understanding the context makes it easier to define an approach for achieving digital transformation, compared to building software that may improve operational efficiency, but fails to ‘move the needle’ on real transformation. In this blog, we cover three major digital transformation trends that are revolutionizing the property and casualty insurance industry.
  • Elizabeth Cahan
  • 07 January 2020