AI is not a single project or static strategy, it's a journey of transformation.

AI is reshaping roles, skills and ways of working. Early movers capture productivity and client value, while organisations that delay adoption face widening skills gaps and higher cost.

We build an AI-first workforce by shifting mindsets, upskilling for future roles and embedding human–agent ways of working. Using Capco’s proven AI Infusion playbook, we take teams from value-stream discovery to a governed pipeline of prompts, agents and agentic workflows – enabling every employee to infuse AI into their daily work and deliver more, better and faster.
Workforce – How Capco Helps

Building resilient, future-ready workforces

Develop an AI-first mindset

We demystify GenAI and make adoption impactful through Process Thinking and Prompt/ Agent training, hands-on Promptathons and an infusion library of reusable patterns. Teams learn when to use assistants, agents and workflows – and how to govern usage.

Upskill the roles of the future

Scale skills aligned to role personas and value streams. From foundations to expert, our pathways combine AI mindset, rapid process discovery and a no-code-first agent factory. Colleagues practice on their own processes, building durable capabilities for future roles while improving today’s work.

Accelerate, augment & automate

Equip teams to cowork with assistants, deploy task-specific agents and stand-up agentic workflows with human oversight. Our methodology moves from opportunity identification to approved builds, launch and value monitoring – so employees can do more, better and faster.

Workforce – Building for the Future

How Capco can help

Define workforce future state – Map personas, value streams and processes, quantify opportunities and risks, then blueprint human–agent operating models with governance built-in and a prioritized infusion backlog linked to measurable outcomes.

Adopt AI tools and drive engagement – Run innovation sprints and Promptathons, publish a curated library of prompts and agents, and onboard champions to sustain adoption with analytics, comms and guardrails.

Build future-ready career pathways – Deliver progressive, role-aligned pathways and a no-code-first agent factory to develop specialist skills for emerging roles while uplifting day-to-day performance.

AXA UK&I Promptathon – Building AI literacy and driving workforce upskilling

Success story

Client challenge

AXA UK & Ireland’s Chief Data & AI Officer sought to upskill 200 data professionals and identify practical applications for their in-house GenAI solution, SecureGPT. The challenge was to build AI literacy, boost productivity, and create a culture of innovation while ensuring employees felt confident using enterprise approved tools.

How Capco helped

Capco partnered with AXA to design and deliver a one-day Promptathon. The event combined pre-training on prompt engineering with hands-on team challenges using synthetic datasets and real-world use cases such as summarization, entity recognition, reasoning, and sentiment analysis. Capco experts facilitated each team, ensuring structured learning and practical outcomes.

Client outcomes achieved

  • 200 employees upskilled in GenAI fundamentals within a single day
  • Practical prototypes delivered against AXA-relevant use cases
  • A stronger community of data professionals collaborating across divisions
  • Increased confidence in applying AI to day-to-day tasks, unlocking productivity gains
  • Positive momentum to expand future events to include business professionals.

Don't stop here - unlock the full AI Infused potential of Capco Smart Suite

Contact our experts

Contact us to learn how Capco can help your organization design, build, and scale AI-native digital solutions that elevate user experiences and accelerate value creation

Chris Probert

Partner, Global Lead, Data & GenAI

Charlotte Byrne

Managing Principal, UK Lead, GenAI

Chinmoy Bhatiya

Executive Director, US Lead, GenAI

Julia Shreeve

Partner, UK GenAI

Gerhardt Scriven

Executive Director, Brazil Lead, GenAI

Liam Armstrong

Managing Principal, Canada Lead, GenAI

Nadir Basma

Managing Principal, Middle East Lead, GenAI

Oliver Huefner

Partner, Continental Europe Lead, GenAI

Steve Halliwell

Managing Partner, APAC and Middle East