Capco Services: Technology & Engineering

Our Expertise in Technology & Engineering

Our technology, experience in innovation, and domain expertise combine to deliver outcomes across the full IT value chain to make tomorrow’s outcomes a reality – today.

Architecture

Technology architecture is critical to realising our client’s business vision and strategic goals. We deploy a range of architecture capabilities, methodologies and tools to ensure our clients can successfully define, navigate and deliver strategic business roadmaps that are aligned to their technology strategy, while maximising existing and new technology investments.

Technology Transformation

In a rapidly changing world, our financial service clients need flexible technology and platforms. We provide end-to-end delivery services to optimise technology functions, build and enhance internal capabilities, implement platform modernisations, and help bring new technology products and services to market.

DevOps & DevSecOps

Our proven approaches significantly improve and accelerate technology delivery, end-to-end. We adapt innovative industry-leading practices and tools to our clients’ specific needs to drive real change across both cloud native microservices and legacy environments, while embedding automated controls and quality practices.

Quality Engineering

Our financial services clients depend on resilient, adaptable technology and the ability to conduct scalable testing. We enhance delivery through end-to-end quality engineering, from strategy, process improvement and automation to AI-driven testing and CI/CD integration. This enables faster releases and reliable software performance while reducing risk in a rapidly changing environment.

Solution Engineering

As customer expectations rise, financial services firms must be able to build innovative technology solutions at pace. We help our clients to meet this challenge by bringing together high-performing engineering teams, proven accelerators and AI-infused development practices to rapidly build modern applications, streamline delivery and support continuous innovation. Our approach enables faster time-to-market, reduced costs and better-quality outcomes, helping clients build digital solutions that are ready for what’s next.

Intelligent Automation

Our expertise in digital and financial services helps our clients build and deploy robust automation strategies that scale enterprise-wide and meets regulatory, compliance and security requirements. Through the use of AI, process mining, robotic process automation (RPA) and natural language processing (NLP), we enable our clients to achieve optimal levels of frictionless automation and digitalization.

Highlights key insights of the ‘Greenfield digital bank launched under budget’ success story

Success Stories

Greenfield digital bank for an incumbent, launched under budget

A Tier 1 UK retail bank asked us to help design, build and launch a new, cloud-native digital bank and brand for small businesses with a greenfield core banking platform including payments, cards, customer screening and real-time AML monitoring. Together, we:

Developed a Kubernetes-based microservices estate in AWS with >100 deployments/day
Used a Kafka event backbone with Google Cloud-based data platform and Zero Trust security architecture
Became the 1^stUK incumbent bank to deliver invoicing, receipt capture, and saving pots

The new bank launched to friends and family in 9 months with general release in just over 18 months. It was 5% under budget and has >140K new-to-bank business customers to date (14% market share) with 4.8+ rating on iOS and Android.

Optimized delivery on future-proof platform

A Tier 1 Bank requested our support to define a technology platform for their SME business. Together, we:

Defined a technology north star and developed against this a list of over 100 technical epics
Provided a deeper dive on each epic towards creating high-level solutions and evaluating complexity, effort and inter-epic dependencies
Provided a view on how the technical constructs connect to the functional roadmap to help prioritize the sequencing of the platform epics
Working from an optimized roadmap, the Bank coordinated delivery execution via dedicated Capco Engineering teams

The bank achieved coordinated and optimized delivery execution on top of a future-proof technology foundation.

Legacy application modernization

A US super regional bank requested our support to modernize and enhance their customer facing applications. Together, we:

Delivered 600+ APIs modernizing their SOAP-based applications to REST
Implemented a virtual onboarding alternative to modernize the lending origination process, drive operational efficiency and deliver superior UX
Delivered key features on KYC, Customer Onboarding and Identification, Beneficial Ownership & Controlling Parties (BOCP), SSO and Notification Centre

The bank achieved a significant leap in digital maturity, reducing operating costs, accelerating time-to-market, and establishing a scalable foundation for future growth.

Enterprise-wide test automation framework

A large financial institution requested our support to implement a holistic test automation framework to standardize and scale test automation processes across multiple teams. Together, we:

Developed the frameworks to transform Testing Shared Services into an efficient factory model
Reduced previous regression suite testing from 3 people over 3 weeks to 1 person over 2 days
Shortened defect identification from 2-3 days to 2-3 hours
Created additional people hours per cycle, which translated into an increase in overall test coverage per release

The institution achieved an overall improvement in software quality, with a 50% increase in testing-identified defects.

DevOps transformation

A major UK bank requested our support to accelerate its DevOps transformation journey. Working closely with the client, we:

Performed a DevOps maturity assessment to build a transformation business case together
Designed and implemented DevOps enablers and rolled out these out across the organization
Established a continuous benefit realization mechanism

The bank was able to achieve standardized CI/CD adoption through templated pipelines; reduction of time to market through test automation; audit remarks closure through compliance as code, and the shift of operations activities left, resulting to better service reliability.

Highlights key insights of the ‘Industrialized automation’ success story

Industrialized automation at lower cost

A Tier 1 global bank with one of the world’s largest Blue Prism deployments had serious control issues caused by limited visibility of their expanding RPA estate. Working together, we:

Benchmarked the RPA capability against best practices
Agreed an approach to industrialize the capability while defining the wider Automation strategy
Overhauled the governance and operating model
Created leadership capacity by delegating legacy financial and control issues

Together, we achieved significant improvements and standardisation, hugely reducing manual processing for the bank.