Embracing AI innovation, maintaining the human touch and closing the protection gap 

APAC life insurance
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  • Simon Smallcombe, Priya Mitra
  • 01 June 2026

As insurers across APAC race to modernize, the life insurance industry faces a defining question: how can AI transform customer experience without losing the human connection at the heart of protection?

In this conversation, Simon Smallcombe, APAC Insurance Partner at Capco, explores how insurers can use AI to close the region’s protection gap – from personalized onboarding and intelligent claims processing to advisor enablement and responsible AI governance. He also shares why empathy, trust and human guidance will remain critical as insurance becomes increasingly digital.

Download the paper to learn how insurers can combine AI, data and human expertise to deliver more accessible, personalized and trusted protection across APAC.

Meet the Author

Simon Smallcombe

Partner & APAC Head of Insurance

CAPCO