Capco Insurance

Insurance

Insurance providers are harnessing data and digital transformation to enhance efficiency, improve customer offerings, and proactively mitigate risks.

We collaborate with insurers worldwide to create innovative products, seamless experiences, and future-ready business models.

General Insurance Commercial and Specialty Protection, Retirement and Savings Distribution Employee Benefits Health Insurance Reinsurance

Our expertise in insurance

The insurance industry must evolve beyond reacting to risks—it must anticipate them. Our global team of experts combines deep industry knowledge with cutting-edge risk, regulatory, technology, and data expertise. We help insurers enhance their business models, optimize technology, and elevate customer experiences while improving efficiency across their ecosystems.

General Insurance

In a rapidly changing landscape, adaptability is key. We help you implement agile business models, optimize technology and data, streamline operations, and deliver superior customer experiences.

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Commercial and Specialty

Managing risk while reducing costs is critical. We work with you to build resilient business models that respond swiftly to market disruptions and secure a competitive edge.

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Protection, Retirement and Savings

Your customers expect premium digital experiences, often mobile-first. We help you refine your strategy, integrate new technologies, and stay ahead of evolving regulations.

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Distribution

New players are reshaping insurance distribution. We help you expand your value chain through investment platforms and digital-first customer solutions.

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Employee Benefits

Attracting and retaining top talent requires modern, comprehensive benefits packages. We help you design solutions that align with employee expectations, fostering engagement and loyalty.

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Health Insurance

With the health insurance market set to double within a decade, innovation is essential. We help you harness data, optimize customer interactions, streamline processes, and improve retention.

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Reinsurance

As insurers seek to mitigate risks, reinsurers have a unique opportunity to drive growth. Our specialists help maximize data value, accelerate transformation, and integrate cutting-edge technology.

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Success stories

CAPCO TEAM DESIGNS AN AGILE ROADMAP AND TRAINS OVER 50 TEAM MEMBERS FOR A LIFE AND ANNUITY CARRIER

Capco was engaged to support an Agile culture change and provide thought leadership to enable Agile business adoption. Alongside the client's Enterprise Program Management Office team, we defined and documented the target state "Agile Delivery" framework.

LEADING LIFE INSURANCE CARRIER BUILDS ECOSYSTEM TO SUPPORT GROWTH OF SIMPLIFIED ISSUE LIFE INSURANCE

Capco partnered with a leading life insurance carrier to facilitate the planning, design, and delivery of an ecosystem that will enable growth of simplified issue products.

Insurance

HOW CAPCO STREAMLINED PROGRAM MANAGEMENT STRUCTURE FOR INSURER

An insurer sought to launch a new distribution model to enable the sale of individual annuities through third-party distribution. The client recognized the need for a consulting partner, Capco, to provide a cohesive program management structure.

Insurance

HOW CAPCO INTEGRATED PLANNING-BASED TECHNOLOGY FOR INSURER

A leading mutual insurance provider, engaged Capco, to help transition over 17,000 Advisors, Field, and Home Office Staff to Advisor360, a client-centric, planning-based technology platform.

Insurance

CAPCO INCREASED PROFITABILITY AND ENHANCED CUSTOMER EXPERIENCE FOR GLOBAL LIFE INSURER

Capco provided thought leadership to define requirements, design future state processes, and construct a structured, holistic approach to deliver a client’s profitability objectives and increase the agent and customer experience.

Insurance

HOW CAPCO REDESIGNED UNDERWRITING PROCESSES FOR D2C INSURER

Capco redesigned the underwriting processes for one of the largest U.S.-based direct-to-consumer insurance companies by utilizing their signature FutureWeekSM Rapid Process Redesign methodology to design a future-state that both complemented and integrated with the new Underwriting workbench.

How Capco crafted a data loss prevention strategy for a US-based life & annuity company

Capco created a scalable, adaptable Data Loss Prevention (DLP) program for a US-Based Life & Annuity company that secures the sensitive data of their policy holders as well as the business to both prevent data breaches and achieve regulatory compliance.

Insurance

How Capco designed the enterprise customer experience strategy for a Canadian insurance carrier

Capco and a Canadian composite insurance carrier partnered together to redefine their business model transitioning from traditionally transactional-led advice to a holistic-led advice approach, enabled by a broader product offering and omni-channel capabilities.

How Capco Designed An All-In-One Digital Insurance Solution

Insurance

How Capco designed an all-in-one digital insurance solution

Capco’s Innovation Labs share how to achieve post-sale servicing within the life insurance industry by developing a mobile app prototype which provides policyholders with convenient access to their policy, its features, and their insurer.

Insurance

How NEOS’ Data Lake Implementation Improved Operational Agility While Reducing Costs

This engagement was a multi-year effort to increase operational excellence, reduce overall costs, and improve operational agility for the investment division of a global insurance company.

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Latest Capco insights on Insurance

Capco Insurance Trends 2025

Insurance

Insurance 2025: Finding Success Across the Insurance Value Chain

Author:

Nick Paulussen; Contributors: Rupert Tripp, Charlie MacKenzie, Matt Hutchins, Shannon Worsham & Mehul Parekh

Insurance

A Mobile Makeover in Insurance: US Consumers Shift Towards Mobile Channels

Author:

Karl Canty, Andrew Zea & Gustavo Oliviero

Insurance

Creating Truly Exceptional Insurance Experiences: Leveraging Innovation to Deliver for Customers

Author:

Matt Hutchins

AI & RPA

Efficient insurance operations: How AI is helping to drive down costs

Author:

Souma Basu, Mohammad Ibrahim, Sean Butler, Matthew Norden

Insurance

Hyper-personalisation: A New Era of Experience for Insurance Customers

Author:

Costa Stathis, Magda Orpel & Richard Jackson

Connect with Capco

To explore how Capco can support your insurance organization’s priorities, get in touch or subscribe for updates.

Top Location:

London

+44 20 7426 1500

77-79 Great Eastern Street, London EC2A 3HU, UK

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Top Location:

London

+44 20 7426 1500

77-79 Great Eastern Street, London EC2A 3HU, UK

Follow us on:

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