Capco supported a Swiss multinational private bank with relocation of their master data activities to a European offshore location. The project included evaluating the scope and size of the target activities as well as the implementation of the defined offshore plan. With our strong expertise in offshoring processes, change management, and a firm understanding of data, Capco defined the relevant roles, recruitment process and implementation plan of a secure IT environment. To ensure a smooth service, Capco performed post-implementation checks and provided training for the bank’s employees.
Cost reduction is on the agenda for most banks’ technology and operations departments. This has led our client to start a major offshoring program to strengthen their competitive position and ensure efficiency of future operations.
We started with the scoping and sizing activities to achieve the target of 10 new full-time employees (FTEs) in the destination country. The next step was to define a risk-compliant IT framework for secure access and coding in the master data environment. In the core phase, we held customized two-week trainings and onboarding sessions for the new offshore resources, to give the new team members a deep insight into the relevant data processes within the bank. After six months of intensive learning, the new resources were considered fully onboarded and incorporated into the daily Scrum activities of the bank’s core teams in Switzerland.
We supported the creation of a brand-new offshore master data development team composed of 10 FTEs as an extension to the existing core master data team located in Switzerland. Furthermore, Capco set up a dedicated operating model with clear roles and responsibilities between business analysis, technology and testing roles, coordinated by a single Scrum Master in Geneva, including joint daily team meetings and shared JIRA tickets. The new model and streamlined IT architecture provides access to rich data environments for the offshore team and lays the foundation for developing and enhancing future operations processes.