A UK-based investment company wanted to improve the design of their mobile application, a market-leading financial services trading solution. The client has a wide customer base, but the app had been receiving negative customer feedback. Capco’s UI and UX expertise were leveraged to successfully enhance the app’s look and feel.
Capco were chosen, based on our track-record of designing mobile apps with exceptional customer experience and an engineering function capable of building and delivering apps quickly, to audit the app, help develop bug fixes and refinements, and carry out UX and visual upgrades across the app.
The engagement has been well-received by the client and has provided a more contemporary design to the app. With new design updates as well as enhanced features built into the app, the client is confident the customer feedback will continue to improve. These features include:
Furthermore, subsequent to the upgrade, we are delighted to report that the client’s app ratings have risen significantly, from 1.4 to 4.4 on Apple iOS and from 1.6 to 4.1 on Android stores. Two years on, Capco continues to maintain and update the app so it can continue to provide maximum value for its growing userbase.