Transforming operations: From process automation to democratizing innovation

Transforming operations: From process automation to democratizing innovation

Webinar recording now available


The first in our APAC series of webinars exploring how financial institutions can modernize operations by means of technology, data and the right corporate culture. We begin with a review of the current landscape of process modernization and a deeper dive into data automation, including contributions from Phil Wright, COO of HSBC Vietnam and Capco experts.

You will learn about data automation benefits for banks and insurers and how to kickstart your transformation journey to:

  • increase efficiency and achieve cost savings
  • improve STP ratio
  • ensure regulatory compliance
  • reduce operational risk
  • enrich customer experiences
  • empower employees to innovate and accomplish complicated tasks


  • Jenni Reinikkala, Managing Principal, Capco
  • Edwin Hui, Executive Director & APAC Data Lead, Capco
  • Phil Wright, Chief Operating Officer, HSBC Bank (Vietnam) Ltd.
  • Gabriele Castagna & Tim McCarthy, Capco Intelligent Automation UK


Jenni Reinikkala
Managing Principal, Capco

Jenni Reinikkala is a Managing Principal at Capco. She has spent the last 11 years at Capco across London, Hong Kong and now Singapore. She focuses on strategic assessments, process optimisation and setting up and leading transformation initiatives involving target operating model redesign, cost cutting, capability building as well as regulatory / technology implementation. Prior to joining Capco, she worked for Accenture in financial services consulting. 

Edwin Hui
Executive Director & APAC Data Lead, Capco

Edwin is Executive Director at Capco, leading the data practice across Asia. He has over 25 years of experience in the field of data and has advised key companies, mostly in the Greater China region, on how to realize the value of data using the right strategy and technology. He focuses mainly on data strategy and governance, data architecture and more recently machine-learning driven intelligent automation. Before joining Capco, Edwin held leadership positions at multi-national companies such as Accenture, KPMG, IBM and HSBC.

Phil Wright
Chief Operating Officer. HSBC Bank (Vietnam) Ltd.

Phil is Chief Operating Officer at HSBC Vietnam where he is responsible for supporting business growth while ensuring the operational continuity and resilience of internal operations and technology. Phil joined HSBC in 2014 and has worked in a number of regional roles in Asia, as well as interim assignments as COO HSBC Mauritius, COO HSBC Philippines and Head of Operational Management for HSBC USA. Prior to HSBC, Phil spent 15 years in various technology, data and transformation roles across the financial services and telecoms industry working at companies including Allianz, Barclays, FSCS and Vodafone.

Gabriele Castagna, LL.M. USYD, 
Capco Intelligent Automation UK

Gabriele is part of the Intelligent Automation UK team where his work includes building vendor partnerships. He is a barrister with 7+ years of experience across legal, tech and financial services. He has experience in delivering automation using Xceptor in the field of loan agreements, which he has implemented at a Tier 1 investment bank. Over the last four years in the UK, he has worked in both industry (investment banking) and consultancy in credit, lending and derivatives, developing his knowledge of banking documentation and exploring opportunities for Intelligent Automation.

Tim McCarthy
Capco Intelligent Automation UK

Tim is a Senior Consultant, uniquely experienced (15 years) across IT and operations as a project/program manager. Most recently, he has been working on the business case for front-to-back legal document digitization for a Tier 1 investment bank, which has helped him to build an excellent knowledge of the current pain points in the industry. Recent successful projects include working as front office test manager for the biggest fund migration in UK history, and he has previously represented Tier 1 banks at Industry Steering Committee level.