Throughout the COVID-19 crisis, financial institutions have seen intensified complexity in managing the increased volume of emerging laws and regulations. And with the struggle to keep abreast of these changes still high priority, institutions must now shift to a new phase where federal, state, and local governments begin to lift stay-at-home orders and implement new guidance.

While institutions begin return-to-workplace protocol for facilities and branches throughout the country, it is imperative to consider operational and compliance risks for employees and customers. As institutions find their ‘new normal,’ it will be necessary to optimize regulatory change management (RCM) programs for numerous federal, state, and local requirements that vary region-by-region, state-by-state, and even city-by-city.