Transforming how data is used, from analysing the past to predicting future trends, and developing new ways of working, is now essential for all banks. In this paper, learn about the first strategic step of data commercialisation – ideation and prioritisation of use cases.

Banks will not be able to grow in the long term and meet their customers’ increasing expectations if they continue to rely on traditional processes and channels. Customers want the speed and ease of doing business with online retailers, fintechs and other new competitors eager to serve them.

As younger generations are experiencing newer, more seamless and personalised digital experiences in most aspects of their lives, wealth and investment management must follow suit. Learn how Capco use design thinking principles to create the next generation of digital user experiences.

In Capco’s August report, Can’t Beat ‘Em, Join ‘Em?: The Rise of the Neo Bank, we reported that Monzo, the UK based neo bank offering current accounts, had hit 500,000 customers; and that they, along with Starling Bank, had just come at the top of a customer satisfaction poll for ‘The Best British Bank’; that N26, the European challenger bank, was still described as a newcomer. Just a few months later, the growth from these new market players has been astounding.