Capco Institute Journal #53: Operational Resilience

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DECISION-MAKING UNDER PRESSURE (A BEHAVIORAL SCIENCE PERSPECTIVE)

 

FLORIAN KLAPPROTH | Professorship of Educational Psychology, Medical School Berlin

Making decisions is critical to the success of any business or field, however, the right decision is often hard to reach and decision-makers frequently do not behave as normative models on decision-making prescribe. Deviations from predictions based on normative decision-making models often occur when decision-makers are under some form of pressure, be it information overload, limited time, or uncertainty. 

This article illustrates what decisions are, how they are made, how decision-makers arrive at sound decisions when under pressure, and how they are affected by external pressure.