POORNA BHIMAVARAPU | Executive Director, Capco
DAVID K. WILLIAMS | Managing Principal, Capco


In this paper, we bring attention to the rapid shift taking place in the marketplace, with consumers, employees, and technology impacting the way financial institutions need to organize themselves and deliver their services and features by adopting modern delivery approach. We discuss the key drivers behind this shift, the core pillars of modern delivery approach, and the challenges in adopting them, and offer proven steps to successfully adopt modern delivery.