PROTECT : CONSUMER DUTY
MEET THE HEIGHTENED STANDARDS OF CONSUMER PROTECTION REQUIRED BY THE NEW CONSUMER DUTY POLICY
TRANSFORM : CUSTOMER EXPERIENCE
PRIORITISE THE RIGHT TRANSFORMATIONS TO DELIVER EXCELLENCE IN CUSTOMER MANAGEMENT
REIMAGINE : INNOVATION
LEVERAGE NEW TECHNOLOGIES TO UNLOCK CUSTOMER LOYALTY AND ADVOCACY WITH CONFIDENCE
Designed to help clients power their transformation in a way that supports vulnerable customers, bringing together each element of our vulnerability playbook. The Lab Team comprises industry experts, ex-regulators and a cross-section of end user customers, enabling firms to build, test and iterate new products and services.SPEAK TO THE TEAM
The FCA's Consumer Duty regulations are viewed globally as one of the first implementations of the G20/OECD High-Level Principles on Financial Consumer Protection, first endorsed by G20 Leaders in November 2011 and subsequently adopted by the OECD Council in July 2012.
Described by the FCA as a “paradigm shift”, Consumer Duty increases the level of consumer protection for retail customers. The regulator wants a healthy and successful financial services system where customers make informed choices and firms compete vigorously in the consumer's interests.
It is our job to help make it happen.
POINTS OF CONTACT
Partner, Banking and Payments
Partner, Global Head of Insurance
Partner, Head of Financial Crime, Risk, Regulation and Finance
Partner, Head of Wealth and Asset Management
Managing Principal, Consumer Duty Lead