Behavioural Science: A Key Ingredient In Your Consumer Duty Strategy

BEHAVIOURAL SCIENCE - A KEY INGREDIENT IN YOUR CONSUMER DUTY STRATEGY

Martha Ferez, Ashaera De Fonseka, Jessica Taylor
Published: 17 April 2023

The UK FCA’s Consumer Duty is the biggest shift in conduct regulation for a decade, requiring firms to consider customers’ backgrounds and behaviours and ensure they experience optimal outcomes. This paper explores how Behavioural Science can help firms comply with their Duty obligations.

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Consumer DutY - Readiness
TRANSFORMING BANKS IN THE AGE OF CUSTOMER VULNERABILITY
DELIVERING CUSTOMER VALUE AND GOOD OUTCOMES THROUGH DATA AND PERSONALISATION
Consumer Duty - Day 2 Focus
CONSUMER DUTY - 'BACK BOOK' PRODUCTS
CONSUMER DUTY - MEETING THE CHALLENGE
DUTY OF CARE - PREPARING FOR THE UK’S NEW CONSUMER DUTY

Behavioural Science: A Key Ingredient In Your Consumer Duty Strategy

BEHAVIOURAL SCIENCE - A KEY INGREDIENT IN YOUR CONSUMER DUTY STRATEGY

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Consumer DutY - Readiness

TRANSFORMING BANKS IN THE AGE OF CUSTOMER VULNERABILITY

DELIVERING CUSTOMER VALUE AND GOOD OUTCOMES THROUGH DATA AND PERSONALISATION

Consumer Duty - Day 2 Focus

CONSUMER DUTY - 'BACK BOOK' PRODUCTS

CONSUMER DUTY - MEETING THE CHALLENGE

DUTY OF CARE - PREPARING FOR THE UK’S NEW CONSUMER DUTY