Retail and consumer banking

Driven by the need to react to consumer demand and reductions in cost-to-serve, retail banks have invested a great deal of time and money in modernizing the ways they interact with customers. This industry-wide paradigm shift has produced unprecedented levels of new proposition development, product innovation and service delivery.

Retail and Consumer Banking Disciplines

Implementation is maximizing technology investments to enhance the overall delivery of products and services. Our multi-phased approach ensures our clients are set-up for success and poised to grow and adapt to ever-changing market conditions. Our offerings include:

  • Agile training and coaching
  • Third-party relationships
  • Onshore and offshore testing capabilities
  • Operational knowledge
  • Deployment services
  • Vendor onboarding.


We help clients to enhance delivery quality and improve speed to market by providing unique insights based on what we are seeing and experiencing with other financial institutions in banking and beyond. Capco’s capabilities in the banking and payments sector include:

  • Channel modernization
  • Target operating model design
  • Roadmap development
  • Portfolio rationalization
  • IT strategy
  • Organizational design
  • Fraud management
  • Competitive assessments and benchmarking
  • New product launch/market entry
  • Business and digital transformation.