Being a professional or passionate participant in the financial service industry, most likely you will have been challenged by the question on how our industry will develop over the coming years. Perhaps you are convinced – or at the very least open to the thought – that our industry, which has the mandate to serve its customers with a state of the art, highly professional and ethically robust service model, requires a fundamental change in its way of fulfilling this promise.
Following the current industry discussions, it feels like the big words “Digitalization” or “Innovation” are providing the answer to these challenges by themselves. Many current initiatives are started for the sake of doing something innovative or disruptive. But are they really contributing to this overarching need to transform the way our industry operates and serves its customers?
We at Capco see ourselves as an integral part of the financial services industry. We are motivated by our deep industry expertise and we are passionate about sustainable change. With exactly this attitude we want to influence the digitalization journey of our clients to secure their profitable growth and expand their customers’ confidence.