The Future of Operations: rethinking resilience, agility & client-centricity

  • Rollo Burgess
  • 15 July 2025

In today’s complex and fast-moving financial landscape, Operations teams are under more pressure than ever to do more than keep the lights on. From navigating regulatory divergence and shifting market structures, to embracing emerging technologies and rising client expectations - the role of Operations is being redefined.

This three-part series explores how leading financial institutions are evolving their operations functions to become enablers of growth, innovation and strategic differentiation.

Drawing on deep domain expertise and insight from global client engagements, we examine:

  • What’s shaping the future of Capital Markets operations
  • How peers are responding to common transformation challenges
  • What’s next - the skills, mindset and models that will define success

Whether you're building the foundations for future change or looking to benchmark against industry leaders, this series offers practical insights and strategic inspiration.

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