CONDUCT IN COVID:
PREVENTING THE NEXT RISK SCANDAL
CONDUCT IN COVID :
PREVENTING THE NEXT RISK SCANDAL
- Evert Bekker & Tommaso Galati
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Published: 08 September 2020
In recent years, financial institutions have taken decisive steps to improve their conduct frameworks with varying degrees of advancement seen in approaches to process and controls, client and customer treatment as well as people and culture.
Leading firms are recognizing that a robust approach to conduct is about more than siloed components such as conflicts of interest, treating customers fairly and stopping bad actors. At Capco, we believe conduct is about presenting employees with the optimum working environment; enabling staff to make the right decisions and pursue the right customer outcomes, consistently.
As firms continue to return to the office, now is the time for CEOs, COOs, CROs and heads of business to reassess and bolster frameworks to cater for a ‘new normal’, comprising higher levels of flexible or remote working, working from home and rotation through office space.
Download this paper to discover how financial institutions could maximize the use of data insights, analytics and tooling, as well as targeted culture, behavior and engagement initiatives to not only mitigate conduct risk in a ‘new normal’, but leverage these as an opportunity to derive broader benefits including increased productivity, efficiency and staff engagement within their organizations.
Should you wish to discuss your COVID-19 response and how Capco can help you with conduct, operational resilience, re-integrating the workforce or ways of working, please contact Evert Bekker or Tom Leach.