The wide variety of capabilities encompassed in a CTRM system means that their deployment and implementation will be a complex project by almost any measure, requiring significant planning, resources, and time.

Almost all CTRM implementation projects, regardless of which vendor is supplying the software, share a common high-level milestone approach - business review, project planning, product configuration, integration, testing, training, parallel testing, and go-live. Additionally, the implementation critical success factors also tend to be familiar to most: strong executive mandate, motivated, experienced, and dedicated customer team; skilled and knowledgeable vendor consultants; and appropriately sized budget and schedule.

Of course, the goal of any new system implementation is to ensure that the software is configured optimally and aligned with the commercial and administrative activities and processes of the business and is fully integrated into the broader IT infrastructure. Achieving that process alignment and integration requires significant up-front effort, including activity planning, process mapping, and
integration designs that must be accomplished before initiating the ‘on-system’ activities of the implementation.

Addressing the unique complexities of these projects requires a combination of technical and business capabilities and unique experience in understanding the complexities of the client’s business – a skill set not generally available within either the vendor or client resources.

In this paper, we provide ten areas to focus on for successful Allegro Horizon implementation.