The COVID pandemic has radically changed the way employers interact with employees and customers. With a dynamic market experiencing shifts and manifests in new ways, such as an ever-shrinking labor force that has culminated with The Great Resignation; employees are now more emboldened than ever to leave their current work to pursue other career choices.
Companies are accordingly rethinking Employee Benefits as part of their talent retention and new hire strategies. Incorporating a robust, comprehensive, and modernized benefits package supporting the work-life balance that aligns with employees’ expectations, will lead to a more engaged and skilled workforce, increases retention, and maximizes strategic delivery.
The digital experience is central to ensuring training, benefits, and customer expectations are managed in an optimal fashion. By partnering with clients to meet their digital needs, Capco can greatly reduce reworks and their associated costs and ensure clients have a robust end-to-end digital strategy that promotes value and transparency for all their customers.
Digital experience in employee or group benefits is critical in several ways: enabling the sponsor and supporting the producer. The degree of support and satisfaction is directly proportional to the flow of new business as well as higher renewal rates and overall retention. Capco Digital have bespoke Employee Benefit experience personas, journeys and accelerators to best position providers with higher sales volume and increased retention.
Data is a fundamental consideration when choosing a service provider or even an employer.
We ensure our clients have the required data architecture, strategy and storage to retain the right information for the right amount of time, at the same time reducing overall costs by eliminating redundant or conflicting systems, simplifying complex rules and avoiding cumbersome solutions that may not fit the client’s needs.
Drawing on our repository of internal case studies, Capco’s dynamic data strategy and modernization approach helps our clients manage their employee and customer information needs while securing their data footprint.
