|Role:||Principal Consultant, Digital Innovation|
Customer and employee experience design
|Interests:||Learning new things, reading, relaxing|
Working within the Digital Innovation team I’m focused on the areas of customer and employee experience, and as a result I am especially attuned the power of experiences and how they shape individuals. The formative experiences that made me who I am today were defined by my family, upbringing, education - and too many hopes and dreams to list.
I was born in London, raised in Florida, lived the majority of my adult life in New York City and currently reside in Frankfurt, Germany. My father was an entrepreneur who started no fewer than 10 businesses over the course of his life, a couple of which were successful. From when I turned 10 years’ old, when they weren’t travelling as they built their main business abroad my parents exclusively worked from home. This meant my sister and I had daily exposure to how to maintain a successful business: hard work, figurative blood, literal sweat (we lived in Florida, after all) and sometimes tears. This set a clear example for me.
I was lucky to be referred to Capco at exactly the right time. I was 24 and didn’t have a clear view of what I wanted to do – only that I needed something more challenging. I had been working as a non-profit fundraising consultant and was bored with the repetitive nature of the job and felt stifled by the ‘pay-your-dues’ culture where I was working.
I was quickly enchanted by Capco and accepted an offer for a Learning and Development Coordinator role after just one telephone interview with the North America L&D Lead. She was someone I knew I would be able to learn a lot from – and I still count her as a good friend and mentor to this day.
As soon as I stepped into the super sterile white box that is our New York office I found myself working alongside the most interesting and fun people. I loved it. My journey from there has been quite varied. Within two and a half years I was a Global L&D Specialist and then moved onto the business side to design and deliver ‘disruptive experiences’ within the Digital practice. Since then, I’ve had the opportunity to grow into the customer and employee experience space.
A key project during my time here involved a wealth management client - not just because we delivered a solution that the client was very happy with (they were), but because it was first time I managed a truly diverse team made up of strong personalities. This gave rise to some initial challenges, but it helped me stretch as a leader and I was very proud of how our team grew together and emerged a closer-knit unit.
I think it’s fair to say I live and breathe our Be Yourself At Work motto and, at one time or another I have participated in or acted in a leading role within every iteration of the diversity and inclusion groups.
I’ve been with Capco for close to eight years now and whenever people ask me why I stay, my answer is that it is down to the opportunities to grow and carve out a role for myself. Capco has supported me all the way, including funding my UX/UI certification in 2015. Now, as I grow in a different way as a new working mother, the company is once again proving its commitment to me by offering me the flexibility to set my own schedule. I should add that I also met my husband at Capco (and he also still works here) so I guess that one counts as both a personal and professional milestone facilitated by Capco.