Capco Institute Journal #53: Operational Resilience




THADI MURALI | Managing Principal, Capco
REBECCA SMITH | Principal Consultant, Capco
SANDEEP VISHNU | Partner, Capco

An organization’s operational resilience efforts have traditionally focused on business process recovery and minimizing system downtime. This article posits that data, both transactional and contextual, is not only essential for resilience planning and avoiding peril but can also result in substantial investment savings. It presents three risk scenarios – catastrophic event, cybersecurity attack, and pandemic – to highlight the value of data classifications in determining the relevant elements of resilience. The article shows how taking a data-centered approach strengthens an organization’s ability to plan, anticipate, detect, correct, and build a sustainable operational resilience culture.