Capco has been working in partnership with a world-leading bank to deliver innovative solutions since 2011. In 2015, our partnership with the client was elevated to a multi-year, full-time engagement, which provides the bank’s markets securities services, wholesale, and banking functions access to an innovative and commercially flexible business transformation service.
In 2015, a multinational banking client was looking to benefit from the scale and efficiencies that can be provided by introducing a managed service partnership with a leading consultancy provider. Based upon our previous track-record with the client and other leading market players, the client chose Capco. Since our original five-year agreement with the bank, the scale of our work and impact has almost double in size; and we’re delighted to share that subsequent to this success, in August 2020 the partnership was extended for another four-years.
WHAT CAPCO PROVIDES:
OVER 450 DOMAIN EXPERTS
Now with over 450 resources, spread over seven locations, our service provides an attractive commercial proposition, including market leading rates, strict SLAs, and a service management team to facilitate the smooth running of market securities services, global banking and wholesale banking.
A WIDE RANGE OF LARGE-SCALE ENGAGEMENTS
Current large-scale engagements span across the bank’s security services, global banking, global markets and liquidity & cash management vertical business lines; as well as cross-business functions and large-scale programs such as client services, risk & controls, regulatory transformation, data & analytics, IBOR, BASEL III.
A STRONG GLOBAL PRESENCE
Capco can now provide global support ranging across the UK, Europe, India, APAC, and the Americas. We have invested in expanding our regional and in-country coverage to meet the needs of our clients across key transformation-related activities including Athena, with 98 percent of roles being filled within the contracted SLA period.
A UNIQUE & SUPPORTIVE CULTURE
The culture we have developed with the client is a key reason for our ongoing success. Our people agenda focuses on five cultural pillars to support our colleagues while on client engagements, and ensure they have a solid platform to help them succeed in their roles. We are proud to note that as one of Capco’s largest client accounts, the client service team has one of the lowest attrition rates in the firm.
THE SCOPE OF OUR SUCCESS:
Capco has advised and supported transformation activities at the bank on a range of critical engagements; from facing new local and global regulatory change, achieving cost savings through service optimization, improving customer experience through innovative digital channels and data capabilities, and growing the business by helping to define and launch customer propositions in markets around the globe.
The long-standing client engagement has consistently received exceptional feedback from all areas of their business, with their employees commenting of our “excellent levels of engagement”, and ability to “adhere to our value and principles”. We have also been complimented on our “speed of locating candidates and onboarding” and “seamless and straightforward service”. The bank has firmly positioned Capco as its go-to consultancy firm on many occasions, and long may this continue!