Capco Digital helped a major wealth management organization establish a new direction for its advice-based business’s online wealth channel.

Looking for a way to reach a new segment of users who were hesitant and uncertain on how to begin an advisory relationship, Capco Digital defined a clean, modern interface and simplified onboarding, to demystify the advice process. The experience our Digital team fashioned uses friendly and inviting language and clear visualizations to provide transparency and help advisors build trust with their clients.

Based on industry developments and assessment of existing online wealth channel capabilities, our approach to creating a uniquely innovative interface for our client involved the following:

• Evaluating the current state of the online client experience across 56 focal capabilities supported by online wealth channels and relevant to an advice-based business
• Assess North American wealth management industry trends and developments inadvice-based online channel offerings
• Create a prioritization framework that maps industry business drivers
• Create a model for Capability Analysis that captures scoring details by capability and vendor, and produces summary data and charts