Solution provides lenders with full process transparency into mortgage loan pipelines to efficiently manage operations, mitigate risks, and realize efficiency targets 

NEW YORK, August 1, 2023 – Capco, the global technology and management consultancy, and Celonis, the pioneer and global leader in process mining, today announced a new mortgage pipeline management solution offering lenders a data-driven approach to manage their mortgage loan pipeline, resulting in continuous process improvement, risk mitigation and cost reduction.

The solution leverages Capco's housing finance advisory expertise and the Celonis Execution Management System (EMS) to enable lenders to effectively manage the loan operations processes end-to-end. The benefits of the solution include:

  • Improved client experience through efficient management of mortgage loan turn-times and related processes
  • Actionable insights on loan volumes, responsibilities, team workloads, bottlenecks, and the status of individual loans
  • Views into past performance to identify best practices and drive further process improvements
  • Management of key performance indicators (KPIs) and risk & compliance targets through the incorporation of auto-notifications and loan prioritization.

Tapping into real-life demands, scenarios, and feedback drawn from Capco’s banking clients, the solution connects to a lender’s loan origination system (LOS). Through the Celonis EMS, it leverages real-time data, process intelligence and targeted actions to create a holistic solution for effective mortgage loan management, providing better employee and customer experiences. 

Pushpak Das Purkayastha, Partner at Capco, said: “Current macroeconomic conditions are dictating lenders’ need to transform and improve their efficiency ratios more than ever. Our new solution is specifically designed to tackle that need and help lenders unlock new levels of process efficiency, maximize ROI, reduce operational risk, and provide seamless customer experience within just a matter of weeks of adoption.”

Joaquim Nogueria, Customer Transformation Advisor for Banking at Celonis, said: “With the Mortgage Pipeline Management solution, not only can we streamline the process, but gain full transparency and see exactly what's happening. This unprecedented visibility enables compliance with internal standards and risk management rules, providing a different type of value that doesn't tie directly to cost reduction or efficiency improvement, but a cost reduction from risk management."

To read more about the benefits for mortgage lenders using the Celonis EMS, please see Capco’s article Process Mining: Compelling Benefits for Mortgage Lenders.

Media contacts:

BackBay Communications

Isabell Horvath

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivaled      industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. To learn more, visit or follow us on LinkedIn, Facebook, YouTube, and Instagram.

About Celonis

Celonis helps companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

© 2022 Celonis SE. All rights reserved. Celonis, Execution Management System, EMS and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.