OUR LEADING-EDGE CLOUD PLATFORM
Our platform consists of three categories of modular knowable portal components – Contact, Contract, Products – which can be easily integrated, customized and extended across different customer solutions. These components form the basis of knowable’s digital portal solutions and product management offerings.
Drive engagement with individual target groups as a first step in providing them with customized digital solutions:
Offer different services to the selected target groups based on their individual needs:
Provide the knowable Product Browser and knowable Product Configurator with data and information to facilitate the development of specific digital solutions:
KNOWABLE AI & CHATBOT
Our Artificial Intelligence (AI) components use machine learning and chatbot technology to continuously generate new knowledge for onward transmission by knowable’s digital assistants. Our digital solutions are supported by a wide range of AI productivity tools from Microsoft’s Azure cloud platform.
The knowable Chatbot provides proactive outreach to your website visitors, enhancing customer engagement, site dwell time and brand perception. With its multilingual functionality, the knowable Chatbot can be deployed via widgets and is suitable for use both on external websites and employee intranets. It also complements our knowable Digital Assistant, together providing a distinctive digital customer experience.
New knowledge created through interactions with customers and employees is stored within our bespoke Data & Knowledge Repository. It comprises two databases:
COMMON DATA MODEL
The cloud-based Common Data Model (CDM) serves as our business database, feeding the knowable Portal components with data and information. As part of our knowledge management offering, it collects, maintains and manages information across various data subsets: customer, contract, product information management (PIM), human resources (HR), and resources and reference data.
All customer-related data and information is meticulously recorded and stored, from first point of contact through all interactions to product purchase.
The comprehensive level of data and information held allows for precise profiling of customers on a rolling basis and the automated creation and delivery of personalized offers.
The BOM database also supports online recruitment needs by linking to mobile apps or widgets integrated into customer portals.
Another application is the collection and management of employee data to assess personal skills and competencies and ascertain suitability for specific roles and projects.
DATA & KNOWLEDGE REPOSITORY
Our Data & Knowledge Repository supplies data and information to our Artificial Intelligence components – serving as the ‘brain’ of our extensive suite of knowledge management solutions. This dynamic knowledge database stores, maintains and preserves the technical, employee and corporate knowledge held within the enterprise.
The Data & Knowledge Repository provides a modern cloud-based knowledge management solution that is already ready to meet future requirements.
A current-generation structured data model allows company data to be managed along the entire value chain, from initial customer enquiry, through product and service information, to final offers and completed contracts.
State-of-the-art artificial intelligence and machine learning technologies are deployed to actively manage the content of Data & Knowledge Repository on a rolling basis.
knowable: Switzerland’s Digital Portal and AI Platform
knowable is a cloud platform that puts knowledge and its aggregation, analysis, storage, processing, and communication at the heart of business, so companies are ready for a digital-first future. Our holistic e-business solutions can be your bridge into the Digital Age, ensuring a visit to your website or portal will offer a memorable 21st century customer experience while optimizing your time-to-market, enhancing efficiency and reducing costs.
Knowable Services: Your single source
We offer a comprehensive range of consulting, project management, engineering, and support services.
knowable solutions: Innovation for the digital age
From portals to digital assistants, we provide sophisticated, carefully-scoped digital solutions to meet a wide variety of needs.