CONTACT COMPONENTS

Drive engagement with individual target groups as a first step in providing them with customized digital solutions:

• Customers
  
• Partners
  
• Employees
  
• Candidates

CONTRACT COMPONENTS

Offer different services to the selected target groups based on their individual needs:

• Request
  
• Offer
  
• Contract

PRODUCT COMPONENTS

Provide the knowable Product Browser and knowable Product Configurator with data and information to facilitate the development of specific digital solutions:

• Categories
  
• Products
  
• Elements

COMMON DATA MODEL

The cloud-based Common Data Model (CDM) serves as our business database, feeding the knowable Portal components with data and information. As part of our knowledge management offering, it collects, maintains and manages information across various data subsets: customer, contract, product information management (PIM), human resources (HR), and resources and reference data.

All customer-related data and information is meticulously recorded and stored, from first point of contact through all interactions to product purchase.

The comprehensive level of data and information held allows for precise profiling of customers on a rolling basis and the automated creation and delivery of personalized offers.

The BOM database also supports online recruitment needs by linking to mobile apps or widgets integrated into customer portals.

Another application is the collection and management of employee data to assess personal skills and competencies and ascertain suitability for specific roles and projects.

DATA & KNOWLEDGE REPOSITORY

Our Data & Knowledge Repository supplies data and information to our Artificial Intelligence components – serving as the ‘brain’ of our extensive suite of knowledge management solutions. This dynamic knowledge database stores, maintains and preserves the technical, employee and corporate knowledge held within the enterprise.

The Data & Knowledge Repository provides a modern cloud-based knowledge management solution that is already ready to meet future requirements.

A current-generation structured data model allows company data to be managed along the entire value chain, from initial customer enquiry, through product and service information, to final offers and completed contracts.

State-of-the-art artificial intelligence and machine learning technologies are deployed to actively manage the content of Data & Knowledge Repository on a rolling basis.