Customers today demand more choices, faster interactions, and access to new technologies when receiving and managing their utility services. They want proactive communication, and utilities must support various mediums from call centers to mobile applications and chatbots.
Utilities are struggling to digitize work management and field inspection processes across vast territories. Providing access and interaction with enterprise systems is particularly challenging when many of today's workforces have employees and temporary contractors distributed across remote locations.
With an expanding customer base and demand, companies need flexible approaches and solutions to support new architectural paradigms while simultaneously supporting a gradual transition from legacy assets and applications.
Sensor and IoT data hold the promise of better predictability and asset management for companies that can unlock their potential. Advanced metering, SCADA, and external sources also provide great promise, but unifying data to unlock value can be overwhelming. Capco helps take raw data from internal or external systems to develop meaningful stories that enhance business insights and increased opportunities.
Underlying desires for speed and flexibility are growing security and regulatory concerns that seek to ensure uninterrupted, safe service across the utility value stream. New threats emerge every day, and utilities must maintain and bolster defensive layers to ensure that they remain fortified. As interactions with cloud services increase, companies must safeguard internal data and assets to prevent inadvertent or malicious breaches or exfiltration. Capco partners with our clients to transform their businesses, capitalizing on these opportunities and helping them meet market needs.