Financial institutions are opting to use No-Code or Low-Code tools and platforms to develop business applications and capabilities and facilitate a ‘Citizen Developer’ model that puts innovation in the hands of the business.

Software that writes software via drag-and-drop visual and pre-built functional blocks, a Low-Code/No-Code development platform allows business applications to be developed without writing a single line of code or the requirement for programming experience. As a result, non-tech employees can directly address significant process pain points within their organization.

The Low-Code/No-Code approach is particularly useful for developing applications or workflows that address an immediate business need without requiring any IT support. While it allows experienced developers to design applications quickly with minimal coding without being hindered by repetitive coding or duplicative work, it is the potential benefits of Low-Code/No-Code for non-developers that are perhaps more revolutionary, and open the way for Citizen Developers.

Citizen Developer is a model that seeks to address pressing concerns for banks and other financial institutions: the transition from legacy technology, the automation of unwieldy manual processes; and the focus on talent acquisition and retention. Citizen Developer presents an opportunity for financial institutions looking to rapidly identify and execute opportunities for change, scaling at pace and removing the dependency on technology, while also inspiring new ways of working to drive innovation and amplify talent.

In this article we explore Citizen Developer as a strategy to optimize business transformation, and hear first-hand insights about the potential and practicalities of the model from leading Capco experts.