How are leading financial institutions adapting to rising regulatory expectations, expanding communication channels and the accelerating impact of AI?
Our new Communications Surveillance Benchmarking Report – written and published in partnership with NICE Actimize – shares insights from 43 global institutions, supported by comprehensive regulatory analysis and market research. The report highlights the operating models, technology strategies and challenges shaping today’s surveillance functions.
The report explores five core themes reshaping the industry:
Unpacking heightened expectations around multi-language coverage, voice transcription accuracy, non-financial misconduct monitoring, and the emergence of new communication risks across social media, collaboration platforms, and video.
Tracking the shift toward integrated surveillance platforms, cloud-based architectures, and rapidly growing adoption of AI-driven alerting, transcription, translation, and summarization.
Examining how firms are restructuring surveillance teams, leveraging nearshore and offshore models, and using AI to reduce manual workloads while enhancing investigative focus.
Providing benchmarks on lexicon usage, alert volumes, false-positive rates, emoji monitoring, and disparities in language coverage across communication channels.
Highlighting the most widely implemented and emerging use cases, including LLM-based alerting, sentiment analysis, enhanced transcription, and entity linkage to support holistic, intelligence-driven surveillance.
The report delivers clear benchmarks, practical takeaways, and forward-looking insights to help organizations strengthen their surveillance capabilities and prepare for rapidly shifting regulatory and technology landscapes.
Download the full report to see how your organization compares and where the industry is headed next.
