When people mention ‘new technologies’, they are typically referring to those that transform or create business models and have a deep impact on an organization and/or its processes. New technologies are all about innovation together with disruption. The change they bring affects entire organizations.
While the first key step with new technologies is to start the process, the change itself needs to be managed cautiously to ensure that it is methodical, coordinated, and instituted step by step.
I am a Chief Digital Officer living a success story in my company. I am also fully aware of all the issues, constraints, and challenges that a profound transformation raises.
In this article, I share our experiences in practice and walk through what we have done in the artificial intelligence domain, specifically in the areas of:
- Analytics
- Bots
- Security and fraud