BEHAVIOURAL SCIENCE INSIGHTS HUB

Welcome to Capco's Behavioural Science Insights Hub. This page is dedicated to exploring the intersection of human behaviour and decision-making for clients, customers, and third parties operating in the Financial Services sector. From improving customer engagement and experience to optimising risk management and compliance, our thought leadership content provides actionable knowledge to help you navigate and excel in this dynamic field.

Discover how behavioural science can drive better decisions and outcomes, revolutionising financial services. Join us as we unlock its potential, fostering growth, resilience, and a deeper connection with clients and colleagues.

If you are interested in discussing with Capco your Behavioural Science needs, please contact our team via the form below.

CAPCO IN THE PRESS

The FTAdvisor reviews Capco's insights on how behavioural science can ensure successful implementation of the regulator's key outcomes for consumer duty. It summarises Capco's perspectives on how understanding biases like limited attention, loss aversion, and confirmation bias can help design ethical interventions that enhance customer decisions with better outcomes. This article summarises views from industry experts on the potential and limitations of integrating behavioural science into financial services.

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Beyond the Irrational: Better Decisions & Outcomes with Behavioural Science
Behavioural Science: Boosting customer communications
BEHAVIOURAL SCIENCE - A KEY INGREDIENT IN YOUR CONSUMER DUTY STRATEGY
AGILE MINDSET & BEHAVIOURAL SCIENCE
BEHAVIOURAL SCIENCE & BUSINESS TRANSFORMATION: PUTTING PEOPLE AT THE HEART OF SUCCESSFUL CHANGE
CONSUMER DUTY - MEETING THE CHALLENGE