Across industries, the recent growth of the API economy bears hallmarks of ‘creative destruction’. In retail, advertising, telecoms, leisure and hospitality, age-old operating models have been broken, services reinvented, market scope rapidly widened, and incumbent businesses challenged with new competitive pressures.

Robotic Process Automation (RPA) adoption has been troublesome. Institutions that have been successful in adopting robotics have done so not by focusing on the technology but by taking a step back and looking at the actual business problem at hand, and then considering robotics as part of a broad toolset that is available to them.

While the wealth management debate has focused on digital advisor versus human advisor, a third option has emerged, the hybrid advisor model, which combines the best aspects of both traditional human advice and automated digital platforms.