• Sam Coe
  • Published: 18 April 2019

Friday Reflections | Sam Coe

“In the end, an organization is nothing more than the collective capacity of its people to create value” – Louis V. Gerstner, Jr.

Culture has been somewhat of a buzzword in the professional world for quite a while now. But what does it mean, and why is it so important? 

I Joined Capco in July 2017 after almost 6 years at my previous employer. I felt a sense of loyalty towards them having ‘grown up’ working there, yet increasingly found my mind wandering elsewhere - so what had changed? 

Unfortunately, the culture had evolved so quickly, and staff turnover had rapidly increased that it became almost impossible for any sort of positive culture to be maintained. There I was, disillusioned with life at work for the first time in my career.

So why am I telling you this? What about Capco?

When applying for new roles, Capco was at the bottom of my list, an unknown quantity. But through the recruitment process one thing shone through and differentiated this firm from the others – the people. 

Since I have been at Capco, there have been times when people have had a hard time on a project, with a certain task, or even in their personal life. Each and every time I have seen people get together to support that individual. That real togetherness and willingness to go above and beyond for one another is imperative to our success as a business and something that strikes a chord with me every day.

Culture is a product of the people and the Capco culture is a unique selling point that we shouldn’t ignore.

“The real competitive advantage in any business is one word only, which is people”. – Kamil Toume.

Employees keep a company running. Sure, customers (or clients) bring in the money, but a company will fail without a strong team. Company culture can make or break that team.

When our clients choose to buy us, they are not only buying our capabilities but also the culture we bring with it. We are excellent at integrating with our clients which is something we should be proud of as it sets us apart from our competitors. The more we can showcase our culture, the more our clients will want to work with us. On top of this we will attract more talent, enabling us to continue our growth further as the consultancy of choice for our clients.