As with so many other industry sectors, COVID-19 has forced insurers into a fundamental reassessment of established business models and practices, and promises to shake up established attitudes to technology, customer service and ways of working. 

With continued social distancing and restrictions around face-to-face interaction, we are seeing an acceleration of the push towards e-trading and insurers’ transition to becoming digital businesses. In this paper, we share how firms can adopt digital technologies to support these goals and what the future of insurance will look like.