• Charles Laing, Marcus Muller, and Sarah Hamburg
  • Published: 22 October 2018


Globally, 15 percent of the population live with some form of disability. Improving accessibility for these individuals creates a significant opportunity for banks that could add over $24 billion to annual revenue. 

In addition to increased revenue, further benefits that can be gained from accessible banking include: the opportunity to demonstrate social responsibility and enhance company reputation, improved compliance with legal mandates to provide equal access and opportunity for disabled people, staying ahead of the competition (particularly in regard to tech companies able to utilize their digital expertise to meet the needs of this market), and driving economic growth by reducing the number of unbanked individuals globally.

This paper outlines:

- Understanding disability in the context of banking
- Industry insights – banking accessibility now
- Creating accessible banking today
- Our vision for future accessibility 

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