Opportunities abound for banks to transform

Regulatory compliance. Cost pressures. Multichannel optimization. Online distribution. Global banks continue to face these challenges – and many more - in today’s ever-evolving landscape. But with every challenge comes tremendous opportunity to transform the way banks interact with customers and offer innovative products and services.

Leveraging Capco’s knowledge and experience
Capco’s banking practice has the insight and expertise to help banks identify and exploit these opportunities. In the key areas of payment, lending, retail/commercial banking, and multichannel marketing and distribution, we help design and implement strategic products and services that deliver value. Our projects span the full consulting life cycle from strategy to implementation.

Moving in new directions
Banks no longer seek point solutions. They want a partner that can design, build and operate solutions that transform their business while providing new opportunities and revenue sources.

Our banking consultants specialize in the following areas:

  • Sales and service transformation
  • Core banking transformation
  • Banking operating model
  • Banking and wealth
  • Core payment redesign
  • Loyalty and rewards
  • Next-generation syndicated lending
  • Commercial lending transformation
  • Cost transparency/business economics
  • Post-merger integration
  • Divestment separation
  • Regulatory reporting automation
  • Credit risk analytics and rapid dashboarding

Finding the right balance
Regulatory and cost pressures are not the only issues driving change in the banking industry. The social trends and buying habits of customers are also moving banks into a new direction. Today’s banks need to cater to two distinct types of customers: traditional consumers and small business customers, who prefer to conduct their banking at local branches, and tech-savvy consumers, who want the ability to switch in and out of products and services with ease. Banks that find the right balance in servicing these distinct customers types will be the long-term winners.

From strategy to design to detailed daily implementation, we offer banks the holistic, end-to-end service they desire. Specific capabilities include:
  • Proposition and competitive strategy – benchmarking brand positioning and product capabilities to drive top-line revenue growth against defined customer segment needs; analyzing product gaps, pricing propensity and market entry approaches.
  • Target Operating Model design – offering the most appropriate and productive operating model and architecture to enable business strategy implementation and delivery against client requirements.
  • Banking P&L optimization – understanding the influences on banking P&L; driving optimization, through linking with and decomposition of costs (IT, operations, sales) and revenues (clients, products, geographies) to shape optimization options (e.g., tariffs, product scope, client segments).
  • Business and technology strategy – align technology choices today with future business directions.
  • Operational excellence – driving efficiency within operations; adapting banking best-practice LEAN and Six Sigma methods to identify opportunities for operational excellence and improved management processes.
  • New industry practices – adopting and implementing content-rich projects that support the move to new practices.
  • Effective information and data management – satisfying rigorous real-time demands, from compliant operations to informed management decisions, across all client channels.
  • Multichannel marketing and distribution strategy – helping make exploitation of new channels feasible and profitable.

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