IT Supply Chain

The Objective is Linked Performance

Think Without the Box. IT has traditionally been viewed as a “black box”: feed resources and specifications into one end, out come systems, applications, and solutions at the other. This makes it difficult to improve total process performance: fix a problem in one corner of the “box”, and you only create a new one somewhere else.

Our financial services industry specialist technologists have learned that IT is most productively approached as a supply chain. Successful optimization programs acknowledge that work on any single link must be carried out in the context of the whole system. But the chain is too often modified on an ad hoc basis. Instead of a connected approach, there is isolated and marginal adjustment of single links. And instead of total responses to upstream business needs, the focus is on standalone metrics such as budget.

Formalize to Optimize
In Capco’s broad and deep financial industry experience, a more holistic approach yields measurable and lasting benefits. CIOs and their teams are able to achieve improved alignment between the demands of the business and the responses that the IT delivers. The key links in our IT Supply Chain Optimization process are:

  • Start from a solid baseline, identifying the objective and the constraints. We have identified some 20 significant variables which can directly affect outcomes; many firms we have worked with start by measuring against cost, productivity and quality. Add connections to the base model to introduce complexity—governance, demand management, support and release management.
  • Visualize the system development life-cycle, as an assembly line or traffic flow. When considering changes, look for areas downstream where new blockages might arise. Optimization reveals and preempts new choke-points and weaknesses in workflow.
  • Retrofit processes or activity using a specific model, taking advantage of the fact that the supply chain provides a unifying view across all major IT functions and actions need no longer be taken in isolation.
  • Become familiar with staff ratios, needed to maintain a steady workflow. For example, experience confirms the need to add three new testing resources for every 10 developers, to avoid bottlenecks.
  • Optimization and Implementation
    A clear view of the links in the IT supply chain and their inter-dependencies is a vital precursor to lasting improvement. But more is needed than a clear view alone. Action has to be taken.

    Full Service Support from Expert Industry Specialists (for the demands of today and tomorrow)
    We offer five core areas of focused expertise to help interpret strategy, formulate responses in the face of complexity and implement the best technology supply chain decisions:

    • IT Strategy – deeply and broadly experienced support with a range of specific technology strategy and optimization challenges, from platform rationalization to data center consolidation.
    • Enterprise Architecture – specifying and implementing future-state application architecture and devising reliable roadmaps to migrate key processes, products and technologies.
    • IT Delivery – including delivery management and optimization, application development and integration, and quality assurance and testing.
    • Offshore - over 3,000 experienced financial services professionals based in Bangalore, India.
    • Financial Services Packages – expert help leveraging the full potential of leading Package Integration systems, including: Murex, Advent Geneva, Wall Street Systems, Openlink

    The benefits of this “joined-up” approach manifest in higher-quality finished products, improved engagement with systems, reduced development and support costs, and a better on-time completion rate. Our specialist technologists take pride in working toward every link in the chain being so strong and so connected that it meets the needs of evolving operational demands.