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No customer left behind: Reaching 2.5 million new customers through Financial Inclusion in the UK

What is Financial Inclusion?


“Financial Inclusion is about ensuring that every adult in the United Kingdom is connected to the financial ‘mains’, just as he or she is connected to mains electricity or mains water.” Financial Inclusion Commission, 2015

On 24 May, 2016, the Financial Conduct Authority (FCA) launched Occasional Paper 17 on Access to Finance. The paper clearly signals that Financial Inclusion must now take its place on the senior management agenda. And it needs to be considered in the context of consumer vulnerability, an ageing population and the creation of a fairer market for financial products and services.