They used to be ‘forgotten’ within the back office. But, today and urgently, banks need to re-evaluate their corporate actions departments. Suffering from high levels of manual processing, increasing volumes and products, they are costly to run. Even more pressing, they create real potential for exposure to losses and reputational damage. The answer is the adoption of new sourcing models, such as business-process-as-a-service. Such arrangements provide banks with access to the latest technologies automation levels, workflow efficiencies and the risk of potential loss. All without the investment burden banks would face to achieve the same results themselves.