National Government-Sponsored Enterprise

Capco designs IT organizational strategy road map for government-sponsored enterprise

This government-sponsored enterprise helps people secure credit for home mortgages through its programs and services. The organization works closely with a federal regulator to ensure liquidity, stability and affordability in the U.S. housing and mortgage markets.

Confronting challenges
The client’s initial IT organizational structure was siloed with little cross-functional integration and a lack of enterprise standards. Its application development process lacked governance elements such as business need alignment, quality controls and risk control criteria, which negatively affected delivery quality and efficiency and increased the severity and frequency of operational incidents.

The organization engaged Capco to develop an IT organizational strategy road map to align application development teams with future IT initiatives. We met with key business technology team leaders to plan Centers of Expertise and document critical initiatives of the future-state technology organization. Our team designed an IT strategy road map that visually outlined the technology organization’s process from initial plans to the desired future state.

We developed executive-level communications for the CIO to discuss the road map with other executives as well as more than 1,500 employees through town hall events. We also facilitated discussions with key client and technical leads to develop a high-level integrated view of the organizational road map and key priorities. To help the organization achieve the intended objectives of its future IT state, we identified the benefits and risks of specific initiatives.

Key benefits

  • Increased visibility throughout the enterprise of the status of consolidated organizational transformation projects
  • Coordinated ownership to increase project quality and compliance and coordinated efforts to drive speed and long-term costs savings
  • Created awareness to calibrate expected delivery dates based on interdepartmental dependencies