Government Enterprise

National organization seeks to improve Project Quality Office processes

Sponsored by the federal government, this national organization helps borrowers secure credit for home mortgages. Working closely with a federal regulator, the enterprise offers products and services to ensure liquidity, stability and affordability in the U.S. housing and mortgage markets.

Confronting challenges
The organization’s Project Quality Office (PQO) had rolled out an enhanced systems development life cycle (SDLC) process that outlined four phased checkpoints and their required deliverables, sign-offs and activities related to IT projects. The PQO reviewers were required to analyze the documentation and provide evaluations assessing the project release’s quality, risk to the organization and compliance to standards. The enterprise asked Capco to help perform the reviews and provide recommendations to resolve any issues that were discovered. The client also sought help identifying and documenting gaps in its PQO processes.

We started by conducting interviews with project teams at every checkpoint of the SDLC to better understand IT projects’ scope, requirements and testing. Our team analyzed project documentation to assess risk, quality and compliance to standards and identified and documented gaps in the project team’s deliverables.

After reviewing our findings with key stakeholders, we recommended which IT projects were ready to move to the next phase in the SDLC. We coached project managers on how to minimize SDLC adherence issues for future releases and trained new reviewers and coaches on PQO processes and SDLC standards. We also documented new processes to evaluate special-case releases for emergency and retirement projects.

Key benefits

  • Decreased occurrence of operational incidents in production due to high-quality project reviews
  • Significantly improved quality of project deliverables, compliance to standards and risk management
  • Defined repeatable and consistent processes to evaluate emergency and retirement releases that were migrated into production
  • Increased ability to manage, track and report on the SDLC process
  • Identified opportunities to improve overall performance and quality of software development