Canadian Bank

Capco helps large Canadian bank implement enterprise-level IT governance process

Based in Canada, this leading bank offers investing, insurance and banking products and services to commercial and small business entities.

Confronting challenges
The bank faced numerous problems with its existing system development life cycle (SDLC), which affected IT product delivery, quality, compliance and risk management. Without an enterprise-level governance model, SDLC was not consistently followed throughout the organization, resulting in time delays, missed requirements and rising costs. Multiple technology groups often modified the SDLC methodology to suit the needs of their own lines of business.

Our client engaged Capco to design, build and implement a new enterprise-level gating and governance process to ensure sound delivery of IT products and services, adoption of best practices, and standard and consistent use of tools across the organization’s technology solutions.

Capco followed a phased approach to ensure timely completion of the development, build and pilot rollout activities. We developed a weekly reporting dashboard as well as enterprise gating assessment packages to monitor the project’s progress. Once fully implemented, the enterprise gating and governance process will help the bank improve IT delivery process efficiency and lower costs by identifying issues and risks earlier.

Key benefits

  • Established a consistent framework to assess project completion, roles and responsibilities for all technology groups
  • Formed peer review process to review deliverables for quality and completion across the SDLC
  • Enhanced project management transparency through planned gating reviews and meetings among project managers and LOB leads
  • Improved collaboration and understanding between technology groups