Global Financial Institution

European bank seeks help transforming e-channel strategy

This global financial institution provides retail banking, wholesale, insurance and wealth management services to customers in the United States, Europe, the Middle East and Asia.

Confronting Challenges
As one of Europe’s largest banks, this financial institution wanted to revise its e-channel strategy for the wholesale division. They sought a clear vision as to how to deliver the required changes to its digital channel.

The client turned to Capco for help in documenting, evaluating and defining its vision and objectives for the new strategy and the potential effect on the digital channel. We evaluated the client’s target capabilities and tested several solution hypotheses against an agreed-upon evaluation framework. In addition, Capco examined several commercial packages to determine if they aligned with the client’s business needs, defined a delivery road map and high-level milestone plan, developed a functionality target model, and performed a bottom-up cost estimation to determine baseline costs.

We presented our banking transformation e-channels study to the financial institution’s IT board and senior business stakeholders to gain buy-in and funding approval for subsequent phases.

Key Benefits

  • High-quality deliverables seamlessly produced gave the bank’s program team confidence in their ability to deliver on the proposed changes
  • Bottom-up cost estimation formed the foundation of the client’s business case for the transformation project
  • Project road map provided a powerful mechanism to gain front-line support and buy-in from senior stakeholders