Fortune 100 Firm Completes Large-Scale Consolidation

Firm offers Capco repeat engagement to assist in enterprise-wide process improvement.

This US-based firm provides liquidity in the secondary mortgage market. The firm initiated a program to consolidate off-balance-sheet mortgage-backed securities on its balance sheet.

Capco had previously helped the firm to identify opportunities for process improvement in governance, program execution and reporting; they now asked us to support management decision-making by providing better information, derived from centralized repositories with a single governance model across business units and IT services. This would be a key step in helping to mitigate project risk.

We implemented the recommendations we had made in the earlier engagement, leveraging existing program infrastructure, processes and tools to increase the level of process maturity and extend reporting content.


  • Improved project management office (PMO) processes, governance framework, and reporting
  • Program leadership received more timely and accurate information for decision-making
  • Proactively identified and mitigated program risks, enabling timely execution
  • Integrated operational readiness plan and daily monitoring to increase the predictability of outcomes
  • Standards for training guidance improved content; storage in central repository facilitated reusability
  • Financial reporting system provided adjusted calculations for accounting transparency