Ralph Carroll is a Partner at Capco, Energy Solutions where he leads the Energy Business Process Optimization and ETRM (Energy Trading and Risk Management) practice areas which includes focused offerings related to unregulated retail energy operations optimization, customer experience and business strategy.
Ralph has 20 years of experience in the industry leading process and organization optimization, customer experience strategy, operations improvement, and new market entry for deregulated retail entities and vertically integrated utilities. His more recent focus has been on ETRM optimization, strategy and system implementation.
During his career, Ralph has held positions with utility and consulting companies including Entergy, Accenture, SAIC and SunGard Consulting Services. His business and technical experience spans complex business process improvement and transformation, performance management, market readiness, customer care, billing, market operations, Smart Grid, and system design and integration.
An avid champion for industry evolution and operational excellence, he is proud to guide his clients successfully through the unique challenges and opportunities presented by the perpetual transformation of the energy industry.