Journal Detail

Journal 3 – Capital

December 2001

Senior financial executives were already concerned about the future of the financial services industry even prior to the tragic events of September 11th – we have devoted a section of this issue to analyze its implications. Sections are also dedicated to the importance of intellectual capital, financial capital, and the capital markets.

The ability of the world’s largest capital markets to reopen so quickly after the terrorist attacks demonstrates the resiliency of the financial services industry.

And as we recover from the tragedy, we are learning that the industry has a much bigger role than only to turn a profit. It has the role to provide a home and a future for its employees, and it has a role in supporting the community in which it lives. And it’s in times like these that leadership and commitment are so very important.

The financial services industry, as a whole, demonstrated this very leadership and commitment. Almost immediately, it decided that terrorism could not collapse the world’s greatest financial system. The largest banks, exchanges, investors, and securities dealers worked hand-in-hand with central banks to ensure liquidity and to provide relief to organizations that were severely effected.

The third issue of the Capco Institute journal of financial transformation is dedicated to the future of the financial services industry. From disaster recovery, to the economic impact of the September 11th events on the securities industry, we are proud to uncover some of the lessons from that traumatic day. We also explore the challenges of risk management, straight through processing, global connectivity and communications, the role of the Internet, branding, and the value of human capital in the post-terrorism society.