Capco Blog

One likely casualty of the intense cost pressures that banks face is their investment in change resources. Banks, which must focus on day-to-day operational performance, often have to strike a delicate balance in allocating resources between run-the-bank activities and business and technology change (B&TC) projects. Yet these change projects are incredibly complex and require talented people to manage and execute.

changeSourcing, in which banks partner with an external service provider to work on major change-oriented projects, can help banks address this resource challenge. As part of the changeSourcing contract, the bank’s change professionals partner with skilled change management consultants to work on the bank’s B&TC projects. These professionals use their knowledge and expertise in financial services change projects, and collaborate to share best practices. A critical benefit and the key to success for any changeSourcing partnership is the ability to retain the bank’s key talent.

Every time the topic of mobile wallets comes up, an inevitable conversation always occurs regarding the security of the wallet and the risk of phone theft. What happens when you lose your phone? Doesn’t this put the customer at risk? Won’t we see an increase in fraud?

Now answer this question: How secure is your current wallet? What would happen and what would you do if you lost your wallet? Odds are that you don’t have a password to open your wallet, but I would bet that you do on your phone.