Capco Blog

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Via discussions hosted on the Capco Institute Blog. Members debate high profile issues, with frequent and provocative contributions from Capco thought leaders. For institutions around the world, how will the changing financial services landscape form the future of finance?

The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of Capco.

Author: Peter Springett
Published: April 17, 2014

From Cybercrime to CCPs, financial risk continues to make the headlines. With just over two weeks to go, we’re delighted to announce additional high-profile speakers who help confirm the Cass-Capco Risk Conference as the must-attend event for risk executives in 2014.

Andy Peeters
Lenke Schenkels
Published: April 15, 2014

Since the recent financial crisis financial institutions have been inundated with regulations and policies all requiring immediate implementation. Service Level Agreements (SLAs) are one of them. A recent survey of financial services industry leaders conducted by Capco, reveals that a mere 52% of services rendered to other entities are covered by formal contracts. Out of those formal contracts, only 40% include SLAs, even though regulation requires full coverage. What are the reasons for non-compliance and what are the implications?

Author: Richard Plumb
Published: April 14, 2014

At last it’s really happening. Throughout 2013 there has been a real buzz around the potential of APIs (application programmable interface) in banking. At last people are seeing the benefits of APIs - quick and simple application integration and development of innovation eco-systems.

If 2013 was the year of the API provider, 2014 will be the year of the API consumer.

Author: Adam Davis
Published: April 02, 2014

Obsessed with the bottom line? Consumed by operational costs brought on by a myriad of regulations? Obsessed with the customer? Which of these is the odd one out?

When I posed the question to an investment management professional last week, the answer was unambiguous: “The first two are preventing us from reaching an obsession with the customer, whether we want to or not”.

However, with the impact of suitability and regulations maturing across investment management in the UK, is it now time for the industry to embrace customer centricity and associated innovations as an important trend for 2014 and beyond?

Author: Sam Price
Published: March 30, 2014

Agile works. The debate may rage on over its effectiveness as a software development approach, but if you stick to the fundamentals of project management, you will see impressive results.

Some critics still state that agile is disorderly and does not require planning and documentation. The reality? Project management fundamentals are vital for the success of agile, as they are for any other programme.

Author: Harriet Wakelam
Published: March 27, 2014

Despite the global trends demanding that individuals take greater action to manage their personal finances, a huge number of retail customers fail to either seek or use professional financial advice. In the UK, a recent survey by Yorkshire Building Society found that more than one in four savers are finding it difficult to access or afford financial advice. In the wake of the implementation of the Retail Distribution Review (RDR) in the UK, most high street banks, and many financial advisers, withdrew from providing advice to the retail (mass market and mass affluent) customer base, creating the so-called ‘advice gap’, estimated to affect around 5.5 million customers.

Meanwhile, post-financial crisis consumers are offered a complex range of thousands of financial products and services. Mix regulatory changes with product complexity, overlay consumer distrust of traditional service providers and there is an obvious need for transformation.