Who is Who

Capco role and focus
Marcia Wakeman is a Partner at Capco in the Banking group. Her focus is in sales and service processes and the supporting core applications.

Industry expertise
Marcia has over 18 years of industry and consulting experience. She is a business architect who has helped clients to design multi-channel, paperless, end-to-end solutions enabling enhanced customer experience, revenue generation and operational efficiencies. Marcia has led numerous business and technology transformation initiatives for the top 15 financial institutions, including implementing branch transformation, business process management, call center and e-commerce solutions.

Thought Leadership
Marcia is a well-respected industry expert and has recently authored the white paper "Paperless Transformation: Next steps for maximizing benefits across the enterprise".

Professional background
Prior to joining Capco, Marcia spent nearly 10 years with a global management and technology consulting firm. She also held various roles at Pega, Fidelity Information Services, and Citizens Bank.