Retail Financial Services

Letter from Rob Heyvaert

Letter from Shahin Shojai

NOBEL LAUREATE VIEW

A perspective on the causes and implications of the current crisis
A discussion with Prof. Edmund S. Phelps, McVickar Professor of Political Economy at Columbia University, Winner of The Bank of Sweden Prize in Economic Sciences in Memory of Alfred Nobel 2006

A perspective on the application of risk measurement and management principles in today’s  environment
A discussion with Prof. William F. Sharpe, STANCO 25 Professor of Finance, Emeritus, Graduate School of Business, Stanford University, Co-founder, Financial Engines, Inc., Joint-winner of The Bank of Sweden Prize in Economic Sciences in Memory of Alfred Nobel 1990

DELIVERY

Opinion: Global structured products survey: Trends and issues in the market
Michael Mahlknecht, Director, Consulting, Delta Hedge

Opinion: Payments innovation
Sandra Alzetta, Senior Vice President, Acceptance and Innovation, Visa Europe

Opinion: Hedge fund marketing in an era of regulatory uncertainty
Lucinda O. McConathy, Partner, Richards Kibbe & Orbe LLP
Patricia C. OPrey, Partner, Richards Kibbe & Orbe LLP
James R. Hedges, IV, Chairman, LJH Financial Marketing Strategies
Charlotte Luer, President, LJH Financial Marketing Strategies

Opinion: Size effects and integrated business models in private banking
Teodoro D. Cocca, Chair for Wealth and Asset Management, Johannes Kepler University Linz

Opinion: From king to jack: Innovations in retail financial services customer experience
Andrew Hunt, Consultant, Capco
Iqan Ahmed, Consultant, Capco
Aadil Bundeally, Senior Consultant, Capco

Securitization of senior life settlements: Managing interest rate risk with a planned duration class
Carlos E. Ortiz, Associate Professor, Department of Mathematics and Computer Science, Arcadia University
Charles A. Stone, Associate Professor, Department of Economics, Brooklyn College, City University of New York
Anne Zissu, Associate Professor, Department of Business, Citytech, City University of New York and Research Fellow, Department of Financial Engineering, Polytechnic University

The art and science of marketing measurement
Jacquelyn S. Thomas, Associate Professor of Integrated Marketing Communications, Northwestern University
Sage Wagner Wodarz, Vice President, Marketing, HSBC Card and Retail Services
Reigh Robitaille, Associate Marketing Intelligence Manager, Clorox

Zopa.com — Innovation in the U.K. financial services industry
Jamie Anderson, Adjunct Professor of Strategic Management, Tias Nimbas Business School, Tilburg University, and Associate Partner at Globalpraxis Group
Martin Kupp, Lecturer and Program Director, Customized Solutions Group, European School of Management and Technology

A real options approach to valuing life settlements transactions
Joseph R. Mason, Moyse/Louisiana Bankers Association Chair of Banking, Ourso School of Business, Louisiana State University, and Senior Fellow, the Wharton School
Hal J. Singer, President, Criterion Economics LLC.

Strategic innovation in the financial services industry: Opportunity or threat?
Kurt Verweire, Associate Professor, Vlerick Leuven Gent Management School, and Professor in Strategic Management
Lutgart Van den Berghe, Executive Director and Partner, Vlerick Leuven Gent Management School, Head of the Competence Centre Entrepreneurship, Governance and Strategy, and Professor in Corporate Governance

Financial advice and individual investors’ portfolios
Ralph Bluethgen, Research Assistant, - e-Finance Lab in the House of Finance, Goethe University
Andreas Gintschel, Executive Director, JPMorgan Chase Bank, N.A.
Andreas Hackethal, Professor of Finance, Goethe University
Armin Müller, Senior Project Manager, Private Banking, Credit Suisse

OPERATIONS

 Opinion: Industrialization and operational excellence in retail banking
Udo Milkau, Head of Business Management, Operations and Services, DZ BANK AG
Niklas Bartelt, Head of Innovation and Product Management, Operations and Services,
DZ BANK AG

Opinion: E.U. retail financial market integration: Mirage or reality?
Karel Lannoo, Chief Executive and Senior Research Fellow at the Centre for European Policy Studies (CEPS)

Opinion: Financial services for the unbanked in the U.S. — Why, who, and what?
Steve Worthington, Professor, Department of Marketing, Monash University

Opinion: Accounting and settlement: developments in the London insurance market
Martin Devitt, Senior Consultant, Capco
Julian Badcock, Partner, Capco

Opinion: Secure shared passwords: The social and cultural centered design of banking services
Supriya Singh, Professor, Sociology of Communications, RMIT Business, Royal Melbourne Institute of Technology

Opinion: Decision science in retail banking: innovation at work
Edward Xiao-Ming Huang, Head of Decision Science - Cards & Loans, HBOS

Credit scoring: A future beyond empirical models
David J. Hand, Professor of Statistics, Department of Mathematics, Imperial College, and Institute for Mathematical Sciences, Imperial College
Adam R. Brentnall, Research Associate, Institute for Mathematical Sciences, Imperial College
Martin J. Crowder, Professor of Stochastic Modelling, Department of Mathematics, Imperial College

Credit scoring in the context of European integration: Is there future for generic models?
Galina Andreeva, Lecturer in Management Science, Credit Research Centre, Business School, The University of Edinburgh
J. Ansell, Professor of Risk Management, Credit Research Centre, Business School, The University of Edinburgh
Jonathan N. Crook, Professor in Business Economics, and Director, Credit Research Centre, Business School, The University of Edinburgh

The evolution of credit bureaus in European countries
Anna Matuszyk, Visiting Faculty, Quantitative Financial Risk Management Centre, University of Southampton
Lyn Thomas, Professor of Management Science, School of Management, University of Southampton

Hedge fund indices for European retail investors: An oxymoron?
François-Serge Lhabitant - Chief Investment Officer, Kedge Capital, and Professor of Finance, HEC Lausanne and EDHEC

Recent trends in the number and size of bank branches: An examination of likely determinants
Timothy H. Hannan, Senior Economist, Federal Reserve Board
Gerald A. Hanweck, Professor of Finance, School of Management, George Mason University, and Visiting Scholar, FDIC Division of Insurance and Research

Operate a mortgage company like a factory
Tyrone W. Jackson, Associate Professor of Marketing, California State University Los Angeles
Josephine Yen, Principal, JKYen
Catalina Illades, Six Sigma Quality Master Black Belt

CAPCO INSTITUTE - NOMURA RESEARCH INSTITUTE PAPERS

Japanese retail banking trends
Koichi Uchiyama, Senior Consultant, IT Management Consulting for Financial Sector Department, Systems Consulting, Division, Nomura Research Institute

日本のリテールバンキングの動向
内山浩一

Who owns the channel? The changing dynamics of the bank customer interaction
Michael Atack, Managing Principal, Capco
Peter Lewis, Managing Principal, Capco

チャネルは誰のものなのか？
銀行と顧客の関係構築に関する変化のダイナミクス
Michael Atack, Managing Principal, Capco
Peter Lewis, Managing Principal, Capco